Maidi Gonzalez

Friendly and customer-focused flight attendant with 3+ years of experience in ensuring passenger comfort and safety on domestic and international flights. Skilled in handling emergency situations, resolving passenger concerns, and delivering high-quality service with a smile.

• Passenger safety protocols
• Emergency response
• In-flight customer service
• Communication and interpersonal skill
• Conflict resolution

• Time management

• Attention to detail

• I serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• I optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• I keep patient appointments on schedule by notifying providers of the patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• I also maintain patient accounts by obtaining, recording, and updating personal and financial information
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Proficient with Practice Management/EMR Softwares
• Among many other responsibilities such as: Insurance calls, Authorizations, Client calls, Issue de-escalation, Training new hires, Multi-location trainer

• I would admit patients, Check their vitals, Escort patients to exam rooms, Perform flu tests, Help other medical assistants in their day to day duties, Put patients on nebulizers, Observed and assisted while learning the role of a medical assistant
• I would also perform any other duties that were not part of my day to day as instructed by the doctors and under their supervision

• Cashier, stocking, sales, merchandising