Julian Vecchiarelli
Ft. Lauderdale
Summary
Customer service professional. Self-motivated with expert communication and computer skills. Specialize in delivering support services and resolving customer complaints. Detailed oriented and comfortable with multitasking multiple skills. Adept in providing visitors with useful information and support. Friendly, outgoing, and enthusiastic about serving others. Bringing forth the drive to excel as a dedicated staff member, and communicate well with employees and superiors.
Overview
8
8
years of professional experience
Work History
Flight Attendant
United Airlines
05.2024 - Current
- Delivered exceptional customer service during flights to ensure passenger satisfaction.
- Conducted safety briefings and demonstrated emergency procedures to passengers.
- Assisted passengers with special needs, ensuring comfort and accessibility throughout the flight.
- Greeted passengers, answered questions, and directed them to their seats.
- Responded to medical emergencies as needed during flights.
- Restocked and organized food, beverage and passenger items inventory.
- Executed menu and drink orders to meet preferences of passengers.
Customer Service Agent
JetBlue Airways
01.2022 - 05.2023
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Provided top of the line customer service to all airport patrons.
- Answered questions and concerns relating to travel and airport procedures.
- Worked to ensure a positive and hassle-free customer experience.
- Settled any customer disputes in a professional and pleasant manner.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Assisted customers with flight reservations and itinerary changes.
- Provided information on JetBlue's policies and services to passengers.
- Handled customer complaints with empathy and professionalism.
- Educated customers about loyalty programs and benefits offered by JetBlue.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Customer Service Agent
Swissport
11.2021 - 01.2022
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Assisted customer complete travel forms with efficiency.
Line Cook
Bo's Pub
06.2021 - 10.2021
- Handled food with cleanliness and care.
- Worked effectively with all kitchen personnel, to promote a happy working environment.
- Assisted with food preparations prior to service.
- Worked as a Line Cook in a fast-paced restaurant.
- Made sure food at my station was ready before needed.
- Maintained up-to-date licenses and training certificates.
- Ensured that all needed supplies were present before work.
- Aimed to keep food waste to a minimum by using proper food storage and recycling techniques.
Sales Agent
Infinity Sales Group
06.2019 - 12.2019
- Identified and maximized sales opportunities, and increased customer retention rates.
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Worked productively to determine the needs of customers and fast track solutions to those needs.
- Researched and stayed up-to-date on all company offerings and promotions.
- Achieved a high customer satisfaction rating.
Apprentice Mechanic
Advance Collision Experts
06.2019 - 12.2019
- Utilized advanced trouble-shooting and diagnostic skills to maintain and repair vehicles.
- Carefully examined vehicles during troubleshooting efforts.
- Worked well independently, and also with others as a team.
- Brought forth self-motivation and a commitment to customer satisfaction.
- Remained up-to-date on the latest automotive technologies.
- Organized stocked and ordered parts to maintain inventory.
Busser/Server and Line Cook
Bokampers Bar and Grill
09.2018 - 06.2019
- Worked as a Line Cook in a fast-paced restaurant.
- Made suggestions to customers based on preferences.
- Handled food with sanitation and safety in mind.
- Continually aimed to be reliable and punctual.
- Complied with all restaurant rules, policies, and regulations.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Floor Staff
Regal Entertainment Group
01.2018 - 09.2018
- Worked to ensure a positive and hassle-free customer experience.
- Settled any customer disputes in a professional and pleasant manner.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Maintained up-to-date knowledge of all retail promotions.
Education
High School -
pompano beach high school
College -
Broward College
Skills
- Detail Oriented
- Deadline Oriented
- Proficient under Pressure
- Interpersonal Skills
- Customer Service
- Communication Skills
- Clerical and Filing
- Sales experience
- Works well in a high paced environment
References
- Cristina Solorzano, JetBlue Airways Corp., 954-233-4725
- Chris Fils-Aime, JetBlue Airways Corp., 954-770-3379
- Alvaro Sevilla, Advanced Collision Experts, 954-491-3194
Timeline
Flight Attendant
United Airlines
05.2024 - Current
Customer Service Agent
JetBlue Airways
01.2022 - 05.2023
Customer Service Agent
Swissport
11.2021 - 01.2022
Line Cook
Bo's Pub
06.2021 - 10.2021
Sales Agent
Infinity Sales Group
06.2019 - 12.2019
Apprentice Mechanic
Advance Collision Experts
06.2019 - 12.2019
Busser/Server and Line Cook
Bokampers Bar and Grill
09.2018 - 06.2019
Floor Staff
Regal Entertainment Group
01.2018 - 09.2018
High School -
pompano beach high school
College -
Broward College