Victoria Lockhart
Milwaukee
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Associate Admissions Support Specialist
Herzing University
07.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded and remedied potential students inquiries as related to the programs offered.
- Examined potential students information and files to ensure accuracy.
- Speaking with potential students and providing them with exceptional customer service.
Sales Associate
Ross Dress For Less
04.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Representative
A-1 Light Doctor
01.2022 - 08.2023
- Increased sales by offering consultation on products and services and applying customer service
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Sales Associate
The Loft
07.2019 - 05.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
Customer Service Specialist
FEI Workforce Resilience
06.2020 - 01.2021
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Increased efficiency and team productivity by promoting operational best practices.
Experience Representative
Nordstrom Rack
12.2018 - 01.2019
- Cashiering
- Answering customers inquiries
- Processing returns from customers
- Answering phone inquiries
- Organizing and maintaining the fitting room area
Office Specialist, Internship
City Of Milwaukee, Equal Rights Division
06.2018 - 08.2018
- Developed social media strategy templates for Twitter, Instagram and Facebook.
- Represented company at industry trade shows and had direct interaction with consumers.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
- Sorted and organized files, spreadsheets and reports.
- Collaborated in professional team to solve workflow issues.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Education
The Alliance High School Of Milwaukee
Communications
University Of Wisconsin- Milwaukee
05.2024
Communications
University of Nevada, Las Vegas
08.2018
The Wisconsin Virtual Learning
05.2018
Skills
- Verbal Communication
- Social Perceptiveness
- Multitasking Strengths
- Guest Relations
- Customer Service
- Cash Handling Accuracy
- Excellent People Skills
- Time Management
Timeline
Associate Admissions Support Specialist
Herzing University
07.2023 - Current
Sales Associate
Ross Dress For Less
04.2022 - 03.2024
Sales Representative
A-1 Light Doctor
01.2022 - 08.2023
Customer Service Specialist
FEI Workforce Resilience
06.2020 - 01.2021
Sales Associate
The Loft
07.2019 - 05.2021
Experience Representative
Nordstrom Rack
12.2018 - 01.2019
Office Specialist, Internship
City Of Milwaukee, Equal Rights Division
06.2018 - 08.2018
Communications
University of Nevada, Las Vegas
The Wisconsin Virtual Learning
The Alliance High School Of Milwaukee
Communications
University Of Wisconsin- Milwaukee
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