Gabriella Smith
Summary
Dynamic professional with extensive experience at the Department of Health Professions, excelling in administrative support and customer service. Proven ability to facilitate efficient licensing processes while demonstrating effective communication and leadership skills. Proficient in Microsoft Applications, I thrive in fast-paced environments, ensuring compliance and enhancing team collaboration.
Overview
7
7
years of professional experience
Work History
Admin and Office Specialist- Licensing Support Specialist
Department of Health Professions
Henrico, VA
02.2023 - Current
- Facilitating the timely processing of Social Work license applications by managing the inflow of application supporting documents, timely disseminating those documents to license processors, and providing customer service
- Maintaining knowledge of Board laws, regulations, regulations, policies, and procedures pertaining to the processing of applications and licensure
- Providing administrative assistance to the Social Work professions licensing specialists in the processing of license applications
Customer Service- Day Care Teacher
Learning Playhouse
No Chesterfield, VA
09.2021 - 08.2022
- Responsible for the overall supervision of daily class functions and groups of children
- Observes all rules and regulations at The Learning Playhouse and regulatory agencies pertaining to the health, safety, and care of children.
- Implements the approved lesson plans and daily classroom schedule in accordance with the Learning Playhouse curriculum and programming.
- Maintains an attractive, well-kept classroom that encourages children to create, explore and make decisions with confidence.
- Provides verbal recognition and acceptance to children while providing clear and consistent expectations for the children's behavior.
- Accepts responsibility for maintenance and necessary housekeeping duties of the classroom, common-use areas, and playgrounds.
- Maintains overall professional personal appearance adhering to the guidelines of the employee handbook
- Assists in a supportive position to the Director, or designee, when necessary
Customer Service - Front End Cashier
Food Lion
No Chesterfield, VA
04.2018 - 08.2021
- Ensured the proper management and maintenance of scanners, scales, and cash registers
- Assisted with packing and organizing groceries per company bagging procedures. Ensured all items were accounted for prior to proceeding with the payment transaction
- Followed accounting principles and procedures when handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
- Assisted customers with locating items and provided similar recommendations when the item was not available
- Ensured all items were packaged correctly for safe transport
- Processed refunds and exchanges per company policy and resolved complaints with healthy communication and understanding
- Monitored transactions and reported any discrepancies to the appropriate personnel
- Provided a welcoming environment
Education
Bachelor's - Interdisciplinary Studies, Psychology
Virginia Commonwealth University
05-2025
Associate's - Teacher Education
John Tyler Community College
05.2024
High School Diploma -
James River High School
06.2021
Certificate - Teachers for Tomorrow, Economic/Personal Finance
Chesterfield Career & Technical Center
06.2021
Skills
- Team Building
- Leadership
- Customer Service
- Administrative
- Customer service
- Effective communication
- Administrative support
- Data analysis proficiency
- Verbal Communication
- Written Communication
- Proficient with Google Applications
- Proficient with Microsoft Applications
- Virtual Technologies
- Classroom management
Accomplishments
- BETA Club Inductee
- National Society High School Scholars NSHSS
- Honorary Academic Achievement Award (9th, 10th, 11th, and 12th grades)
- Virginia State National History Day (2020)
- NAACP Membership Chair (2024-2025)
- 2025 VCU Ms. Senior Divinity
References
References available upon request.
Timeline
Admin and Office Specialist- Licensing Support Specialist
Department of Health Professions
02.2023 - Current
Customer Service- Day Care Teacher
Learning Playhouse
09.2021 - 08.2022
Customer Service - Front End Cashier
Food Lion
04.2018 - 08.2021
Bachelor's - Interdisciplinary Studies, Psychology
Virginia Commonwealth University
Associate's - Teacher Education
John Tyler Community College
High School Diploma -
James River High School
Certificate - Teachers for Tomorrow, Economic/Personal Finance
Chesterfield Career & Technical Center
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