Rachel A. Rainer
Indianapolis,IN
Summary
Results-driven licensing specialist and child advocate with strong expertise in regulatory compliance and advocacy with a proven ability to navigate complex problems and licensing procedures. Proven track record in enhancing team collaboration and driving successful outcomes. Adaptable to shifting priorities and reliable in delivering high-impact results. Recognized for effective communication, problem-solving skills, and unwavering commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Refugee Licensing Specialist
Bethany Christian Services
Indianapolis, IN
07.2024 - Current
- Facilitated comprehensive home studies to ensure compliance with foster care regulations and standards.
- Achieved compliance with licensing requirements through thorough review and audit of foster home files. Streamlined intake screenings for prospective foster parents, improving the overall application experience.
- Achieved compliance with state and federal guidelines in foster home licensing through effective recruitment and placement practices. Collaborated with Office of Refugee Resettlement to uphold all necessary policies and procedures in foster homes.
Home Based Case Manager
Family Community Connections
Indianapolis, IN
02.2024 - 06.2024
- Take referrals and service them for the following: home based family casework, domestic violence case management and advocacy program, supervised visitation facilitation, parent education, tutoring, father engagement
- Applied expertise in child abuse and neglect to foster strong rapport with clients.
- Monitored and assessed family dynamics and developmental milestones to support effective implementation of treatment objectives.
Sales Representative
Ferguson Enterprises
Carmel, IN
04.2023 - 09.2023
- Dealt with high-end products and high-end clients
- Practice goal setting and forecasting through Salesforce and can close sales in a fast-paced environment
- Utilize active listening and good attention to detail to help customers find what they are looking for and am able to communicate necessary changes to ensure a positive experience
Assessment Family Case Manager
Department of Child Services
Indianapolis, IN
12.2020 - 04.2023
- Investigated reported incidents of child abuse, neglect, or dependency. Assisted in determining whether incidents were substantiated. Developed recommendations for juvenile court or county director regarding case disposition.
- Assess safety and level of risk to the child for additional injury or harm, including whether the child is in imminent danger, and may remove the child from the family as the situation warrants; ensures child is placed in a protected environment.
- Testify in either a Juvenile or Criminal Court of Law concerning the needs of the families and children that are assigned to the individual’s caseload, the families’ ability to remedy the abusive/neglectful situation or concerning alleged criminal activities of a parent or other perpetrator.
Home Based Case Manager
National Youth Advocate Program
Indianapolis, IN
07.2020 - 12.2020
- Facilitated father engagement workshops focused on parenting and homemaker services for clients.
- Coordinated client transport for supervised visit facilitation, ensuring safe and supportive interactions.
- Maintained accurate and timely records of notes and paperwork to uphold compliance and workflow standards.
Family Case Manager
National Youth Advocate Program
Columbus, OH
03.2019 - 07.2020
- Complete or revise the Family Risk Assessment with all family members that live in the home to assess the family’s strengths and needs, as well as risk of harm to the child/children in the home, monitoring safety, and immediately reporting incidents involving harm or risk of harm to children
- Prepare for and participates in administrative and court reviews of the case plan and other court proceedings
- Pursues permanent custody and planning for adoption or other permanent substitute care for children who cannot be returned to their birth families
Intake and Investigations Caseworker
Franklin County Children Services
Columbus, OH
01.2015 - 03.2019
- Streamlined referral information collection from community members through effective use of telephone, fax, email, and in-person engagement.
- Achieved thorough investigations of child abuse and neglect cases by effectively gathering data from various sources, including relatives, neighbors, and authorities. Conducted interviews with child victims and perpetrators to uncover critical information.
- Oversaw preparation of essential paperwork and service record materials to enhance operational efficiency. Coordinated with community agencies to streamline service delivery and crisis intervention processes. Managed scheduling and execution of placements. Compiled activity logs and court packets while actively participating in court sessions and departmental meetings to foster collaboration and development.
Education
Bachelor of Arts - Family Science & Youth Leadership-Development
Anderson University
Anderson, IN05-2014
Master of Science - Criminal Justice with a concentration in Advanced Counterterrorism and Homeland Security
Southern New Hampshire University
05-2027
Skills
- Documentation auditing
- Trust-based interventions
- Team building
- Conflict resolution
- Decision-making
- Policy compliance
Certification
- CPI Certified
- SAFE certified
- Trust-Based Relational Intervention (TBRI)
- CPR/AED
Timeline
Refugee Licensing Specialist
Bethany Christian Services
07.2024 - Current
Home Based Case Manager
Family Community Connections
02.2024 - 06.2024
Sales Representative
Ferguson Enterprises
04.2023 - 09.2023
Assessment Family Case Manager
Department of Child Services
12.2020 - 04.2023
Home Based Case Manager
National Youth Advocate Program
07.2020 - 12.2020
Family Case Manager
National Youth Advocate Program
03.2019 - 07.2020
Intake and Investigations Caseworker
Franklin County Children Services
01.2015 - 03.2019
Bachelor of Arts - Family Science & Youth Leadership-Development
Anderson University
Master of Science - Criminal Justice with a concentration in Advanced Counterterrorism and Homeland Security
Southern New Hampshire University