Temidayo Ajayi
Phoenix,AZ
Summary
Resourceful Operations Specialist known for high productivity and efficient task completion. Skilled in supply chain management, process optimization, and logistics coordination. Excel at using critical thinking, problem-solving, and effective communication to achieve operational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Treasury Operation Specialist / Title & Reg II
CARVANA LLC
Tempe, Arizona
10.2020 - Current
- Process Vehicle Title and Registration, ensuring every information regarding the vehicle is accurate to avoid title error.
- Process vehicle total loss
- Assisted in the development of operational policies and procedures to ensure compliance with regulatory requirements.
- Trained new employees on established operational procedures and protocols.
- Facilitated communication between departments to ensure seamless integration of operations across business units.
- Evaluated existing processes for efficiency and accuracy, proposing new methods as needed.
- Monitored customer service performance metrics, identifying areas of improvement and implementing corrective action plans.
- Conducted research on industry trends and best practices, providing recommendations for process improvement.
- Analyzed customer feedback data to identify opportunities for process optimization.
- Created detailed reports summarizing departmental activities, outlining successes and failures.
- Analyzed operational data to identify trends, making strategic recommendations for improvement.
- Collaborated with team leaders to devise and implement solutions for issues and non-conformities.
- Collaborate with all state to create state guide for Motor Vehicle Division on there title processing documentation by creating a detail database for each state to guide incoming team member.
- Collaborate with 3rd party financial institution financing vehicle regarding securing the title in a timely manner.
- Data Analytics of internal error reoccurrence.
- Complete a myriad of tasks that ensure the funding and securing of funds on Cash and 3rd Party deals by communicating with Financial Operations Dept.
- Serves as a subject matter expert in large facets of registration, titles and loan operations, using company, industry, and process knowledge to resolve discrepancies and maintain an optimal customer experience
- Ensure titles and documents are issued with correct information before being sent
- Provide updates on each state or county change in title and documents processing
- Loan documentation auditing
- Ensure cash purchase customers' corrected titles are sent in a timely manner.
- Notarize Loan documentation for authentication.
Verification Advocate (Fraud) II
CARVANA LLC
Tempe, Arizona
10.2019 - 10.2020
- Verify each document submitted
- Make outbound calls to customers
- Take Inbound calls from customers getting clarity on the next step in online car buying or trade in
- Verify funds and checks with different banks
- Quick recognition of fraud documents.
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Provided support services such as document preparation or investigations as needed during case preparation.
- Collaborated with colleagues on complex litigation projects.
Background Check Analyst (II)
CONNECTFORCE / SJV & Associates
Phoenix, Arizona
01.2019 - 10.2019
- Analyst of Background Check Records
- Entry of data regarding background screening
- Assist Supervisors during training of new hires
- Research on background checks of International Employers or Education.
- Implemented strategies for automating organizational processes.
- Maintained accurate records of all data collected during analysis processes.
- Identified opportunities for process improvements across the organization.
Sales & Customer Service Advocate
BOUNCE BOUNCE
Pacoima, California
01.2012 - 01.2013
- Safely ship all products to customers both in the USA and International.
- Assisted management with the development of new strategies for improved customer satisfaction.
- Adhered to all company guidelines when interacting with customers.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Managed incoming calls from customers in a professional manner.
- Worked closely with other departments to ensure quality customer service delivery.
- Maintained records of customer interactions and transactions.
- Responded promptly to customer inquiries in person, by telephone or electronically.
- Resolved customer complaints via phone, email, mail, or social media.
- Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
- Processed orders, forms, applications, and requests.
- Performed follow-up procedures after customer service interaction was completed.
- Suggested solutions for improvement of product offerings based on customer feedback.
- Analyzed data related to customer service operations such as average handling time per call.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Identified potential opportunities to upsell products or services.
Education
Bachelor of Arts - Cinematograpy & Film Making
NEW YORK FILM ACADEMY
Burbank, CA06-2013
Bachelor of Science - Philosophy
UNIVERSITY OF LAGOS NIGERIA
Lagos, Nigeria08-2009
High School Diploma -
PROGRESSIVE HIGH SCHOOL
Ogun State, Nigeria01.2003
Skills
- Proficient in state title and registration procedures
- Skilled in utilizing Excel Pivot Tables for effective data analysis
- Advanced skills in Microsoft Office applications
- Google Sheets, Google Documents
- Cross-platform operating system knowledge
- Experience in formatting and optimizing operating systems
- Certified public notary
- Certified in data visualization using Excel
- Proficient in time management
- Experience in configuring networks
- Mathematical proficiency
- Skilled in hardware installation and setup
- Analytical problem-solving
- Ability to multitask
- Ability to navigate the internet and social streaming
- Experience in client support
- Data entry specialist
- Call center operations
- Persistence in challenging tasks
- Title processing
- Regulatory compliance
- Operational efficiency
- Data analysis
- Customer service
- Employee training
- Process improvement
- Fraud detection
- Documentation auditing
- Cross-department collaboration
- Problem solving
- Communication skills
- Research skills
- Client relationship management
- Incident management
- Process documentation
- Project management
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Certification in Excel Data Visualization
- Certification of accuracy
- Certification in background analyses
Volunteer work
Volunteer coaching basketball and soccer to elementary school on basic skill and knowledge of the sport.
Languages
5,1,4
Hobbies and Interests
- I like working with my hands and fixing things.
- Cooking
- Participating in local clean-up initiatives.
- Gardening
- Volunteering
- Sport
- I enjoy helping others and giving back to the community.
Projects
Capital One Data Bug- 3rd party data bug fix, Collaborate with the Engineering Dept to fix bugs causing serious 3rd party customer information errors when documents are processed in the database. Focus Guide Training- Create Training Guide, Create step by step guide on the dept software daily usage and process with constant update.
Awards
- Title Audit (Warrior)
- Data Analyst
References
Robbie Smith
480-208-1902
Emmett Ficus
Carvana LLC
Treasury Operations Specialist (Team Lead)
928-701-2202
Emmanuel Emili
701-561-6703
Timeline
Treasury Operation Specialist / Title & Reg II
CARVANA LLC
10.2020 - Current
Verification Advocate (Fraud) II
CARVANA LLC
10.2019 - 10.2020
Background Check Analyst (II)
CONNECTFORCE / SJV & Associates
01.2019 - 10.2019
Sales & Customer Service Advocate
BOUNCE BOUNCE
01.2012 - 01.2013
Bachelor of Arts - Cinematograpy & Film Making
NEW YORK FILM ACADEMY
Bachelor of Science - Philosophy
UNIVERSITY OF LAGOS NIGERIA
High School Diploma -
PROGRESSIVE HIGH SCHOOL