Vincent Ajayi
Phoenix
Summary
Experienced specialist in vehicle titling and registration, problem-solving, data analysis, and customer service. Proficient at adapting to new technologies and processes for success. Demonstrated ability to manage multiple projects and develop innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Treasury Operation Specialist / Title & Reg
CARVANA LLC
300 E Rio Salado Pkwy, Tempe AZ 85281
10.2020 - Current
- Process Vehicle Title and Registration, ensuring every information regarding the vehicle is accurate to avoid title error.
- Collaborate with all state to create state guide for Motor Vehicle Division on there title processing documentation by creating a detail database for each state to guide incoming team member.
- Collaborate with 3rd party financial institution financing vehicle regarding securing the title in a timely manner.
- Data Analytics of internal error reoccurrence.
- Complete a myriad of tasks that ensure the funding and securing of funds on Cash and 3rd Party deals by communicating with Financial Operations Dept.
- Serves as a subject matter expert in large facets of registration, titles and loan operations, using company, industry, and process knowledge to resolve discrepancies and maintain an optimal customer experience
- Ensure titles and documents are issued with correct information before being sent
- Provide updates on each state or county change in title and documents processing
- Loan documentation auditing
- Ensure cash purchase customers' corrected titles are sent in a timely manner.
- Notarize Loan documentation for authentication.
Verification Advocate (Fraud)
CARVANA LLC
10.2019 - 10.2020
- Verify each document submitted
- Make outbound calls to customers
- Take Inbound calls from customers getting clarity on the next step in online car buying or trade in
- Verify funds and checks with different banks
- Quick recognition of fraud documents.
Background Check Analyst (II)
CONNECTFORCE / SJV & Associates
01.2019 - 10.2019
- Analyst of Background Check Records
- Entry of data regarding background screening
- Assist Supervisors during training of new hires
- Research on background checks of International Employers or Education.
Sales & Customer Service Advocate
BOUNCE BOUNCE
01.2012 - 01.2013
- Take inbound and outbound calls from customers enquiring about company products
- Safely ship all products to customers both in the USA and International.
Education
Bachelor of Arts - Film Making
NEW YORK FILM ACADEMY
Burbank, CA06-2013
Bachelor of Science - Philosophy
UNIVERSITY OF LAGOS NIGERIA
Lagos, Nigeria08-2009
High School Diploma -
PROGRESSIVE HIGH SCHOOL
Ogun State, Nigeria01.2003
Skills
- Proficient in state title and registration procedures
- Skilled in utilizing Excel Pivot Tables for effective data analysis
- Advanced skills in Microsoft Office applications
- Google Sheets, Google Documents
- Cross-platform operating system knowledge
- Experience in formatting and optimizing operating systems
- Certified public notary
- Certified in data visualization using Excel
- Proficient in time management
- Experience in configuring networks
- Mathematical proficiency
- Skilled in hardware installation and setup
- Analytical problem-solving
- Ability to multitask
- Ability to navigate the internet and social streaming
- Experience in client support
- Data entry specialist
- Call center operations
- Persistence in challenging tasks
- Project execution management
Accomplishments
- Resolved product issue through consumer testing.
Awards
- Title Audit (Warrior)
- Data Analyst
Projects
Capital One Data Bug- 3rd party data bug fix, Collaborate with the Engineering Dept to fix bugs causing serious 3rd party customer information errors when documents are processed in the database. Focus Guide Training- Create Training Guide, Create step by step guide on the dept software daily usage and process with constant update.
Certification
- Certification in Excel Data Visualization
- Certification of accuracy
- Certification in background analyses
Languages
English
Full Professional
French
Elementary
Yoruba
Native or Bilingual
Interests
- I like working with my hands and fixing things
- Cooking
- Participating in local clean-up initiatives
- Gardening
- Volunteering
- Sport
- I enjoy helping others and giving back to the community
Timeline
Treasury Operation Specialist / Title & Reg
CARVANA LLC
10.2020 - Current
Verification Advocate (Fraud)
CARVANA LLC
10.2019 - 10.2020
Background Check Analyst (II)
CONNECTFORCE / SJV & Associates
01.2019 - 10.2019
Sales & Customer Service Advocate
BOUNCE BOUNCE
01.2012 - 01.2013
Bachelor of Arts - Film Making
NEW YORK FILM ACADEMY
Bachelor of Science - Philosophy
UNIVERSITY OF LAGOS NIGERIA
High School Diploma -
PROGRESSIVE HIGH SCHOOL