Jamese Young
Oxon Hill,Maryland
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at George Washington University Hospital, leveraging expertise in package handling and exceptional problem-solving skills. Demonstrated ability to lead and collaborate with teams, significantly reducing delivery times and errors. Committed to maintaining workplace safety and confidentiality, consistently achieving and surpassing goals.
Overview
19
19
years of professional experience
Work History
Office Support Specialist
The Owl School
Washington Dc
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Streamlined internal communication channels by creating and distributing timely announcements, meeting minutes, and updates to all relevant parties.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
- Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
- Expedited the processing of invoices and expense claims by maintaining an organized tracking system for timely submission to the finance department.
- Maintained strong vendor relationships by negotiating contracts and monitoring performance, ensuring the delivery of high-quality products or services at competitive prices.
- Assisted in the development and implementation of new office procedures that increased overall productivity and efficiency within the organization.
- Enhanced office morale by coordinating team-building activities, staff recognition programs, and other initiatives aimed at fostering a positive workplace culture.
- Assisted with onboarding new employees by preparing orientation materials, scheduling training sessions, and providing ongoing support as needed.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Organized company events and meetings, coordinating logistics such as venue selection, catering arrangements, and agenda preparation to ensure smooth execution.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Bus Operator -full-time 45hrs+
WMATA
Washington, DC
04.2022 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Worked different route every day based on changing passenger locations and destinations.
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Transported customers to and from Location.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Inspected bus for any mechanical issues before departure.
- Followed all relevant schedules for routes and arrivals.
Delivery Driver Full-time 40hrs+
DHL Logistics
Washington Dc
05.2019 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Delivery Driver Full-time 40hrs
Amazon
Springfield Virginia
03.2017 - 05.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
Mailroom Worker Full-time 40hrs
George Washington University Hospital
Washington Dc
04.2005 - 12.2008
- Assisted in the training of new mailroom staff, leading to a more efficient and cohesive team dynamic.
- Minimized errors in package routing by double-checking address information and recipient details before dispatching items.
- Expedited urgent mail deliveries by prioritizing tasks and coordinating with team members on deadlines.
- Addressed any discrepancies in delivered packages promptly, resolving issues efficiently while maintaining professionalism.
- Ensured proper disposal of confidential materials, contributing to company-wide privacy compliance efforts.
- Increased customer satisfaction through timely responses to inquiries regarding mail status and deliveries.
- Collaborated with other departments to ensure seamless delivery of interoffice communications and packages.
- Implemented a system for tracking incoming packages from vendors, allowing better control over inventory management.
- Reduced delivery time for internal mail by implementing a clear organization system for incoming packages.
- Consistently met tight deadlines for outgoing shipments, enabling smooth business operations across departments.
- Organized physical storage spaces within the mailroom, making it easier for staff to locate necessary items quickly.
- Enhanced mailroom efficiency by streamlining sorting and distribution processes.
- Coordinated large-scale mailing projects such as mass printings or holiday mailings, ensuring timely completion without compromising quality.
- Regularly communicated with postal service providers to stay informed about changes in regulations and shipping options.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Updated and maintained mailing lists and customer records.
Education
Office Support Specialist - Office Support
Career Technical School
Washington Dc 05.2007
Woodrow Wilson Senior High School
Washington Dc 06.1998
Skills
- Package handling
- Workplace Safety
- Shipping and receiving
- Deadline-oriented
- Filing systems
- Postal regulations knowledge
- Route Planning
- Lifting heavy objects
- Document Scanning
- Courier Services
- Confidentiality Awareness
- Mail distribution
- Data entry proficiency
- Mail Sorting
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Handling and sorting mail
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Shipping processes
- Relationship Building
- Team building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
Timeline
Bus Operator -full-time 45hrs+
WMATA
04.2022 - Current
Delivery Driver Full-time 40hrs+
DHL Logistics
05.2019 - 04.2022
Delivery Driver Full-time 40hrs
Amazon
03.2017 - 05.2019
Mailroom Worker Full-time 40hrs
George Washington University Hospital
04.2005 - 12.2008
Office Support Specialist
The Owl School
Office Support Specialist - Office Support
Career Technical School
Woodrow Wilson Senior High School