Victoria Longoria
LaGrange,GA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
15
15
years of professional experience
Work History
Certified Care Partner
Wellstar - West Georgia Medical Center
LaGrange, GA
04.2024 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Observed and reported unusual symptoms and changes to charge nurse.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Cleaned and sanitized patient rooms according to established protocols.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Used mobility devices to transport patients.
- Planned and served meals and snacks to patients according to prescribed diets.
- Distributed drinking water and nourishment to residents.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Lab Access Specialist
Wellstar - West Georgia Medical Center
LaGrange, GA
01.2022 - 04.2024
- Expertly procured and processed specimens for laboratory staff.
- Processed hematology and chemistry samples.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Participated in weekly team meetings to discuss progress on projects or upcoming tasks.
Pre-Surge Certified Nursing Assistant
Wellstar - West Georgia Medical Center
LaGrange, GA
06.2014 - 01.2022
- Assisted in positioning patients on operating table and covered them with sterile drapes.
- Cleaned and restocked operating room, gathering and placing equipment and supplies.
- Verified correct identification of patient prior to any operation or procedure.
- Provided support services such as stocking supplies in OR rooms or restocking carts between cases.
- Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
- Transported patients to operating room before surgery and monitored vital signs throughout procedure.
Certified Nursing Assistant
West Georgia Health System
LaGrange, GA
01.2010 - 06.2014
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Education
Nursing Assistant Certification -
West Georgia Technical College
LaGrange, GA11-2009
GED -
West Georgia Technical College
LaGrange, GA01-1999
Skills
- Mobility support
- Personal care assistance
- First aid and CPR
- Empathetic listening
- Compassionate communication
- Multitasking and organization
- PPE usage
- Active listening
- Patient mobility assistance
- Basic housekeeping
- Time management
- Compassion and empathy
- Direct patient care
- Medical office administration
Timeline
Certified Care Partner
Wellstar - West Georgia Medical Center
04.2024 - Current
Lab Access Specialist
Wellstar - West Georgia Medical Center
01.2022 - 04.2024
Pre-Surge Certified Nursing Assistant
Wellstar - West Georgia Medical Center
06.2014 - 01.2022
Certified Nursing Assistant
West Georgia Health System
01.2010 - 06.2014
Nursing Assistant Certification -
West Georgia Technical College
GED -
West Georgia Technical College
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