Victoria Lopez
Concessions Supervisor
Montebello,CA
Summary
Professional in concessions industry known for high standards and results-driven approach. Effective in improving operational efficiency and customer service. Valued for collaborative teamwork and adaptability to changing needs.
Overview
17
17
years of professional experience
2
2
Certifications
1
1
Language
Work History
Concessions Supervisor
Legends Hospitality - SoFi Stadium
Inglewood, California
06.2022 - Current
- Increased revenue through upselling strategies and effective promotional cocktail drinks at the concession portables during concert season.
- Improved customer satisfaction by efficiently managing concession stand /concession portable operations and addressing customer concerns promptly, especially if assistance was needed on a refund.
- Assisted Rams season ticket holders on how to access their Rams pass to receive a special discounted offer to use on food and beverages for being a Rams season ticket holder.
- Trained new staff on how to use POS and UBER Eats system.
- Ensured areas I was supervising had enough staff to run a smooth shift
- Assisted in breaking down food, beverage and beer pallets for concession stands, bars and storage rooms.
- Inspected product in Beer portables, concession stands, storage rooms and bars still to verify product had a valid Expiration date and ensured we followed 'First in, First out" rule.
- Conducted regular inventory audits on storage rooms, bars, concession stands and concession portables to maintain accurate inventory and reduce waste. Beginning and end counts would be uploaded onto Yellowdog per event.
- Conducted End of Month inventory on storage rooms, bars, concession stands and portables and inputted all counts for all operating concession locations.
- Inputted Pick-lists for upcoming events for bars, stands and storage rooms ensuring proper unit of measure and quantities were ordered.
- Created employee codes and assigned codes to new hires.
- Updated pricing for NFL or concert season on Yellowdog software and portable menus.
- Printed event sheets and converted into concession stand, bar and portable event packets. Also printed requisition sheets for concession Front of the House and concession Back of the House for event days.
- Verified correct menu items were on POS along with correct pricing
- Assigned new items or missing items to specific locations that would be carrying those particular items
- Monitored high selling product at concession stands and portables to ensure we had enough product to accommodate during peak times throughout an event.
- Set-up stanchion queue at concession stands, bars and portables by fully utilizing space and ensure crowd control.
- Assisted on reconfiguring concession stands to make it more operationally efficient when a new concept was being added under a Premium Concession level with another Concessions Manager.
Account Receivables
DKS Steel Door & Frame Systems
Commerce, California
03.2020 - 08.2021
- Verified if customers accounts were in good credit standing in order to determine if their sales order can be fulfilled or if we needed payment before orders can be processed
- Processed and monitored incoming credit card payments
- Prepared daily bank deposits
- Posted payments to invoices daily to clear customers accounts
- Ran credit applications for incoming new customers. Created account profiles once approved and worked with owner to determine customer’s credit terms
- Contacted customers who’s accounts were past 30 days for payment by mail, phone and email
- Ran monthly sales report to determine sales representatives commission
Customer Service Representative
Pirate Staffing
Commerce, California
10.2016 - 03.2020
- Process payroll on a daily basis. Review timesheets for accuracy in compliance with California Meal breaks and Overtime
- Telemarketing-contacted potential clients via phone/email to offer staffing services
- Emailed quotes and pointed out company’s key points to ensure we landed a new account
- Entered all new workers information into company system- direct deposits, updated existing workers information (address, phone numbers, W 4 changes)
- Emailed invoices on a weekly basis to obtain payment
- Reported and documented work related injuries to workman’s comp insurance
- Scheduled workers to meet the needs of customers request
Environmental Monitor Technician
International Medication Systems
El Monte, California
06.2015 - 09.2016
- Sampled the environment, water, air, personnel and surfaces which medication was being produced and filled into vials to ensure it was not contaminated.
- Recorded and documented test results on daily log books.
- Verified water ports, personal protective equipment, testing equipment was not expired or damaged.
Assistant Manager
Hallmark
Montebello, California
10.2008 - 05.2015
- Tracked the progress of daily, weekly and annual sales
- Monitored inventory and re ordered product as necessary
- Highlighted and promoted seasonal products
- Processed and approved payments for refunds/exchange
- Delegated job duties to staff
Education
Diploma -
Montebello High School
Montebello, CA06.2006
Skills
Point of sale systems
Food safety compliance
Employee training
Customer service
Problem-solving abilities
Attention to detail
Safety procedures
Inventory control
Reliability
Accomplishments
Recognized as "March 2025 Employee of the Month" for the Concessions department. I've proven to be a team player and leader. An individual who doesn't take feedback as criticism. I've shown the ability to learn and adapt, all while seeking new ways to improve myself and the team.
Certification
Food Handlers certificate
Timeline
RBS
08-2025
Food Handlers certificate
03-2025
Concessions Supervisor
Legends Hospitality - SoFi Stadium
06.2022 - Current
Account Receivables
DKS Steel Door & Frame Systems
03.2020 - 08.2021
Customer Service Representative
Pirate Staffing
10.2016 - 03.2020
Environmental Monitor Technician
International Medication Systems
06.2015 - 09.2016
Assistant Manager
Hallmark
10.2008 - 05.2015
Diploma -
Montebello High School
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