Victoria Maldonado
Clermont
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager/General Manager
Zaxbys
Clermont, FL
08.2024 - Current
- Supported team members in daily tasks.
- Assisted in overseeing store functions.
- Maintained nightly cash and sales records.
- Coordinated restaurant opening and closing procedures.
- Organized and displayed restaurant merchandise per company guidelines.
- Compiled daily transaction reports.
- Provided customer service support.
- Facilitated recruitment and interview processes for candidates.
- Managed employee schedules effectively.
- Applied company policies and procedures consistently.
Sales Advisor
Best Buy
McKinney, TX
05.2023 - 07.2024
- Led product demonstrations to enhance customer engagement and drive sales.
- Mentored junior sales advisors, improving team performance and customer service standards.
- Developed training materials to streamline onboarding processes for new staff members.
- Analyzed sales data to identify trends, informing inventory management and product placement strategies.
- Cultivated relationships with customers, ensuring repeat business through exceptional service and follow-up practices.
- Executed daily merchandising tasks, maintaining a visually appealing shopping environment aligned with brand standards.
- Provided feedback on product selection based on customer preferences, contributing to strategic inventory decisions.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Service Advisor
Benny's Auto
Tampa, FL
03.2020 - 03.2023
- Assisted customers in identifying service needs and provided detailed explanations of repair options.
- Coordinated service appointments, ensuring efficient workflow and customer satisfaction.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Managed customer inquiries, resolving issues promptly to enhance overall experience.
- Recommended maintenance services based on vehicle condition assessments and manufacturer guidelines.
- Maintained accurate records of services performed and customer interactions within dealership software systems.
Secretary
Thayer's River Office
Beaufort, SC
08.2015 - 01.2020
- Organized and maintained filing systems to ensure efficient document retrieval.
- Coordinated office schedules, meetings, and travel arrangements for executives.
- Managed incoming communications, responding promptly to inquiries and requests.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
High School Diploma -
Battery Creek High School
Beaufort05.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
- Training and coaching
- Staff management
- Customer relations
- Relationship building
- Goal setting
Timeline
General Manager/General Manager
Zaxbys
08.2024 - Current
Sales Advisor
Best Buy
05.2023 - 07.2024
Service Advisor
Benny's Auto
03.2020 - 03.2023
Secretary
Thayer's River Office
08.2015 - 01.2020
High School Diploma -
Battery Creek High School