Victoria Marcum
Inez,KY
Overview
10
10
years of professional experience
Work History
Food Service Clerk
Food City
Louisa, KY
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Ensured food quality and freshness by conducting regular inspections and maintaining proper storage conditions.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Contributed to a positive workplace culture through teamwork and open communication with colleagues.
Assistant Manager
Cash Advance Of Ky
Louisa, KY
12.2022 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager / Traveling Manager
Dairy Queen Grill & Chill
Louisa, KY & Inez, Ky
03.2020 - 12.2022
- Improved team efficiency by streamlining travel arrangements and managing schedules.
- Reduced operational costs with careful budget management and negotiation of vendor contracts.
- Enhanced client satisfaction by providing personalized, on-site support during events.
- Coordinated logistics for successful events, ensuring timely setup and breakdown of equipment.
- Implemented employee training programs to boost productivity and overall performance in the field.
- Analyzed data from previous trips to identify areas for improvement, resulting in more efficient planning practices.
- Managed a diverse staff of employees, fostering an inclusive work environment that promoted collaboration and teamwork.
- Established clear communication channels between team members, resulting in improved project coordination and execution.
- Oversaw inventory management for all travel-related supplies, maintaining accurate records for cost control purposes.
Secretary
Mountain Comprehensive Care
Prestonsburg, KY
07.2018 - 12.2019
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Manager
McDonald’s
Inez, KY
05.2014 - 07.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Bachelor of Science - Computer Science
South University
Savannah, GA05.2024
Skills
- Java
- Python
- C
- SQL
- Quality Control
- Menu Memorization
- Customer Retention
- Safe Food Handling
- Guest Engagement
- Customer Service
- Food Assembly
- ServSafe
- Excellent customer service
- Cash handling proficiency
- Recipe adaptation
- Strong work ethic
- Menu planning expertise
- Organizational abilities
- Allergy awareness
- Food storage practices
- Effective communication
- Point of sale systems
- Equipment maintenance
- Food portion control
- Sanitation standards compliance
- Team collaboration
- Cooking methods understanding
- Inventory management
- Food safety knowledge
- Table setting knowledge
- Inventory Control
- Nutrition awareness
- Working Quickly
- Supply Inventory Management
- Covid-19 Safety Protocols
- Quick Learner
- Fast-Paced Environment
- Problem-Solving
- Cleaning and Sanitation
- Basic Mathematics
- Team Oriented
- Positive Attitude
- ServSafe Certification
- Food Preparation
- Flexible Schedule
- Food and Safety Standards
Timeline
Food Service Clerk
Food City
10.2023 - Current
Assistant Manager
Cash Advance Of Ky
12.2022 - 09.2023
Manager / Traveling Manager
Dairy Queen Grill & Chill
03.2020 - 12.2022
Secretary
Mountain Comprehensive Care
07.2018 - 12.2019
Manager
McDonald’s
05.2014 - 07.2018
Bachelor of Science - Computer Science
South University