Victoria Martin
Savannah,GA
Summary
I'm an enthusiastic and passionate professional in operations and talent management, dedicated to delivering unforgettable experiences with a positive attitude. With a strong focus on excellence and professionalism, I excel in hospitality and safeguarding companies from workforce issues. I'm committed to staying updated on relevant laws and regulations to ensure compliance and foster a positive workplace culture. My extensive background in hospitality and HR includes roles as a Talent Acquisition Specialist and Human Resources Coordinator. I've achieved a Strategic Talent Acquisition Specialist Certification and am currently working towards an HR Training Certification. My experience spans various establishments, including the largest private residential golf & athletic club in southeast Georgia. I'm driven by growth and development, both personally and within my team. I aim to be a valuable asset to any business, contributing to its success while fostering a supportive and thriving workplace environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resoures Coordinator
The Landings Golf & Athletic Club
Saannah, GA
12.2022 - Current
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Managed leave of absence requests and tracked vacation time accruals.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Initialized background checks for potential new hires.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Organized employee directories and updated individual contact information.
Talent Acquisition Specialist
The landings golf & athletic club
Savannah, GA
12.2022 - 01.2024
- Developed and maintained relationships with hiring managers to understand their talent needs.
- Posted job openings on various job boards, social media sites, and other resources.
- Conducted initial phone screens of potential candidates.
- Assisted in the development of recruiting strategies to attract qualified applicants.
- Maintained applicant tracking system records and updated candidate information as needed.
- Prepared offer letters for successful candidates.
- Attended career fairs, networking events, and other recruiting activities to source potential leads.
- Reviewed resumes, applications, and other documents submitted by applicants.
- Created reports that tracked key recruiting metrics such as time-to-fill rates and cost per hire.
- Collaborated with internal stakeholders to ensure a smooth transition of new hires into the organization.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
- Built talent pipeline according to core company values and role requirements.
- Used social media as recruitment tool by posting content and responding to inquiries or comments.
- Recruited multiple candidates per role and used diverse screening tools to identify qualified talent.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Informed job applicants of duties and responsibilities, compensation and benefits.
Certified Barista
Starbucks
Hinesville, GA
01.2021 - 12.2022
- Greeted customers and answered questions about menu items.
- Prepared specialty coffee drinks, such as lattes, cappuccinos, macchiatos, and mochas.
- Maintained up-to-date knowledge of coffee varieties and preparation techniques.
- Performed cashier duties including taking orders, handling payments, and making change.
- Operated espresso machines to prepare hot beverages for customers according to recipe standards.
- Followed health safety guidelines for food handling and sanitation regulations.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or concerns in a courteous manner.
- Assisted in training new barista staff members on proper operations of equipment and procedures.
- Cleaned all equipment used in beverage preparation before closing shift each day.
- Stocked shelves with merchandise while maintaining accurate records of inventory levels.
- Checked temperatures of refrigerators containing milk products regularly to ensure freshness.
- Troubleshot minor machine malfunctions quickly without disrupting workflow.
- Ensured accuracy in order fulfillment by double checking every order prior to handing it off to the customer.
- Demonstrated ability to perform multiple tasks simultaneously while providing quality service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
- Input orders into point of sale system and handled customer payments.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Sales Consultant Representative
Alorica
El Paso, TX
04.2017 - 12.2017
- Provided customer service and support to clients regarding their inquiries and complaints.
- Developed sales strategies to increase profit margins for the company.
- Performed data entry tasks related to sales activities.
- Resolved customer issues in a timely manner to ensure satisfaction levels remained high.
- Participated in training sessions designed to enhance knowledge of products or services being sold.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to company initiatives and achieved established goals.
- Maintained knowledge of sales and promotions, return policies and security practices.
Cashier/ Trained Shift Leader
Wingstop
El Paso, TX
04.2016 - 04.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted and balanced cashier drawers.
- Assisted customers by providing information and resolving complaints.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Maintained positive working relationship with fellow staff and management.
Cashier/Food Service Handler
Wingstop
Pasco, WA
06.2015 - 12.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
ASSOCIATE Degree -
COLORADO TECHNICAL UNIVERSITY
12.2018
High School Diploma -
Chiawana High School
Pasco, WA06.2015
Some of High School -
Tri-cities Prep Catholic High School
Pasco, WA06.2014
Skills
- Social Awareness
- Takes Accountability
- HRIS Proficiency
- Ability to Maintain Confidentiality
- Time Management
- New Hire Onboarding
- Employee Relations
- Administrative Support
- Safety & Worker’s Comp Proficiency
- Organizational Skills and Attention to Detail
- Maintaining Employee Records
- Recruiting/ Recruitment
- Customer Relations
- Knowledgeable and experienced in varied Human Resource Information Systems
- High level of volumes in Customer Service for 2 years
- Self-motivated with strong communication, verbal, written and leadership Skills
- Proficient in Microsoft Office, Word and Excel
- Assistant Manager Trainer for Food Handlers
- Empathetic
- Active Listener
- Ability to multi-task and prioritize
- Benefits Administration
- Interviewing techniques
- Talent Acquisition
- Confidential Document Control
- Microsoft Office and DocuSign
- Background Checks
- New employee orientations
- Workforce Planning
- HR policies and procedures expertise
- Staff compensation
- Training programs
- Benefits programs
- Project Planning
- People-oriented
Certification
- CyberSecurity Awareness for employees, 04/03/24
- Aihr Certified Strategic Talent Acquisition Specialist, 11/19/23
- Everify & Form i-9, 09/12/23
Leadership Experience
- Softball Team Captain- Chiawana High School, WA
- Softball Team Captain- Tri- Cities Prep Catholic High School
References
- Jerod finney, Clubhouse manager, The Landings Golf & Athletic Club, Finney_jerod@yahoo.com, 912-844-3546
- Gloria Johnson, Career Advancement Trainer, Goodwill Southeast GA, Maenique4101@gmail.com, 912-713-4774
References
References available upon request.
Timeline
Human Resoures Coordinator
The Landings Golf & Athletic Club
12.2022 - Current
Talent Acquisition Specialist
The landings golf & athletic club
12.2022 - 01.2024
Certified Barista
Starbucks
01.2021 - 12.2022
Sales Consultant Representative
Alorica
04.2017 - 12.2017
Cashier/ Trained Shift Leader
Wingstop
04.2016 - 04.2017
Cashier/Food Service Handler
Wingstop
06.2015 - 12.2015
ASSOCIATE Degree -
COLORADO TECHNICAL UNIVERSITY
High School Diploma -
Chiawana High School
Some of High School -
Tri-cities Prep Catholic High School
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