Victoria Martin

• Evaluate and analyze personal lines insurance applications for risk assessment and underwriting decisions.
• Answer customer questions via telephone, email, and web chats.
• Maintain up-to-date knowledge of carrier underwriting guidelines.
• Review inspection reports and claim reports and follow up to ensure recommended actions are completed and risks are mitigated.
• Effectively manage and process a high-volume workflow of 100+ transactions daily, consistently meeting deadlines and maintaining service standards.
• Collaborate with agents to clarify underwriting guidelines and enhance client understanding of policies.

• Transitioned the $80M Dwelling and Manufactured Home insurance portfolio of American Reliable Insurance Company to Aegis General Insurance Agency.
• Retained 98% of all wholesale relationships through the conversion process, while achieving an 80% policy conversion rate.
• Collected, assessed, and oversaw multiple spreadsheets containing ARIC business slated for conversion to Aegis, following the release of states and products.
• Created informative correspondence aimed at assisting Wholesale agents in conveying conversion details to their producers.
• Oversaw all facets of Agency Management for the ARIC portfolio, encompassing transfers/acquisitions, Agent of Record adjustments, agency-level terminations, and new business authority terminations in states/products already authorized for conversion to Aegis.
• Managed all Underwriting aspects related to the ARIC book of business.
• Offered support to Wholesalers and Retailers by addressing inquiries and aiding in processing as required.
• Engaged with various Departments such as Finance, Product, Operations, Compliance, and Claims as necessary for collaboration.
• Validated policies for the Claims Department to be used in depositions as necessary.
• Investigate and address system problems, collaborating with the Information Technology team to find solutions as required.
• Generated various reports for Senior Management, Senior Account Managers, and Wholesalers as needed.
• Contributed to specific projects as required.

• Assessed insurance applications, examined documentation, and analyzed risk factors to ascertain eligibility for coverage.
• Utilized underwriting guidelines and corporate policies to formulate informed underwriting judgments.
• Worked jointly with General Agents to collect supplementary information and clarify application specifics, ensuring accuracy and thoroughness of data.
• Participated in training and mentoring newly onboarded team members, as well as cross-training colleagues.
• Processed payables for the underwriting department.
• Examined Clue Reports, Property Loss Score reports, and pertinent data to assess eligibility.
• Offered assistance in performing Underwriting audits as necessary.
• Oversaw 3 inboxes and message queues supporting partners and internal staff, successfully resolving 95% of inquiries within 24 hours while processing requests efficiently.

• Reconciled 10+ multi-million-dollar Trust accounts on behalf of Title Companies in the Salt Lake City region, with a focus on audit compliance.
• Generated monthly bound reconciliation reports tailored for each client to facilitate auditing requirements.
• Engaged in collaboration with escrow officers and Company Controllers to rectify errors and resolve outages.
• Offered support to team members with their clients as necessary to ensure deadline adherence.
• Participated in special projects as necessary.

Teller Responsibilities

• Processed high-volume daily transactions, including deposits, withdrawals, transfers, loan payments, and check cashing, with a high level of accuracy
• Maintained and balanced cash drawer consistently, quickly identifying and resolving discrepancies
• Delivered exceptional customer service by assisting with account inquiries, resolving issues, and providing product and service information.

Promoted to Assistant Member Service Representative in January 1997

• Partner with loan officers and maintain comprehensive knowledge of all loan products offered to effectively support member needs.
• Processed and approved loans, ensuring accuracy and compliance through in-depth knowledge of various loan documents, including UCC filings, title applications, refinance forms, and powers of attorney.
• Managed loan funding and disbursement processes with accuracy and efficiency, provided status updates to members, and resubmitted declined loans with supporting documentation for committee review.

Promoted to Accounting Specialist in June 1999

• Managed daily ATM and check register balancing, oversaw accounts payable and receivable functions, and conducted monthly reconciliations for multiple accounts, including accruals, real estate taxes and insurance, principal and interest, transaction, and cashier’s drafts.
• Partnered with cross-functional teams to successfully implement new systems and initiatives, including Data Navigator, Co-op Network integration, and FSCC Shared Branching services.
• Managed daily balancing of network accounts, processed NSF checks and redeposits, coordinated off-site records storage, and handled corporate draft stop payments and retrieval requests.
• Demonstrated strong self-motivation, organizational skills, and the ability to effectively communicate ideas and information.