Victoria Martinez
Dallas,TX
Summary
Dynamic barista with exceptional customer service skills honed at Starbucks, adept at creating personalized beverages and fostering a welcoming atmosphere. Recognized for effective time management and teamwork, consistently enhancing customer satisfaction and loyalty through attentive service and efficient operations. Proficient in espresso machine operation and cash handling, ensuring a smooth, enjoyable experience for all patrons.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
08.2021 - 03.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
North Dallas High School
Dallas, TX2016
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Safe food handling
- Espresso machine operation
- Menu memorization
- Professional demeanor
- Up-selling
Timeline
Barista
Starbucks
08.2021 - 03.2025
North Dallas High School
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