Victoria Martinez

Receptionist:

• Greeted visitors and provided them with assistance. Scheduling appointments for clients, customers, and other visitors.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Performed data entry tasks into EHR systems accurately and promptly.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Answered patient questions regarding their care plan or billing inquiries.
• Processed customer payments using cash registers or point-of-sale terminals, by verifying insurance and collecting co-payments.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Monitored office supplies inventory and placed orders when necessary.

Chiropractic Assistant:

• Participated in emergency response drills and maintained knowledge of safety procedures.
• Provided support to patients experiencing pain or discomfort before or after treatment sessions.
• Instructed patients on how to use therapeutic exercises and stretches properly
• Acquainted patients with therapy procedures by explaining purpose and results of exercises.
• Operated x-ray
• Monitored appointment schedules throughout the day to ensure proper flow of operations.
• Assisted chiropractors with treatments, including applying cold packs, electrical stimulation, cupping, and needling.
• Provided assistance with other duties as assigned by chiropractor or office manager.
• Ensured cleanliness of equipment used during treatments by preparing treatment rooms for patients, cleaning surfaces, and restocking supplies.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Trained new staff on office procedures and patient care techniques by providing orientation information and support.
• Educated patients about chiropractic care to help achieve health goals. Developing educational materials for patients on health and wellness topics.

• Scheduled appointments for clients, customers, and other visitors.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Monitored office supplies inventory
• Updated daily appointment books with information about clients scheduling appointments.
• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate personnel.
• Performed data entry tasks into various computer systems accurately and promptly.
• Confirmed appointments, managing a complex calendar for multiple technicians.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.