Victoria Martinez
Austin,TX
Summary
Dynamic Assistant with a proven track record at Synergy Pain PLLC, excelling in patient care and clinical documentation. Skilled in HIPAA compliance and effective communication, I foster trust and ensure safety while enhancing patient experiences. Adept at managing electronic medical records, I contribute to seamless operations and high-quality care delivery.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Synergy Pain PLLC.
09.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed medical records management, including filing, organizing and scanning documents.
- Supported the delivery of effective therapy services such as therapy massage tables as well as electrical stimulation therapy.
- Assisted with checking in and out patient's providing patient's with intake forms gathering patient's information such as Name, Date of Birth, Address's and contact information.
- Assisted with sending medical bills and records to attorneys once patient's completed treatment.
- Completed and send Affidavits and Subpoena's.
- Send out recommendations to attorney's for approvals.
- Answered phone calls, emails and sent Facsimile
Sales Associate
Express Factory Outlet
08.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted with online orders by locating items in stock, packed items and prepared for shippment.
Shop Captain
Macy's
03.2018 - 10.2018
- Established clear communication channels between management and staff for seamless store operations.
- Collaborated with other departments for successful marketing campaigns, driving foot traffic to the store.
- Optimized merchandise presentation with visually appealing displays, resulting in increased sales conversions.
- Streamlined store operations with effective staff scheduling and task delegation.
- Assisted with training new employees
- Helped checking out customer while covering lunch breaks
- Made sure each department ran soothly and employees completed their tasks in a timely manner
Home Health Care Attendant
First Care Health Services
03.2016 - 02.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Enhanced patient comfort by providing compassionate and attentive care.
Quality Management Technician
Avant Technology
06.2015 - 12.2015
- Improved product quality by implementing rigorous testing procedures and protocols.
- Contributed to the reduction of waste through the implementation of lean manufacturing techniques and continuous improvement initiatives.
- Maintained calibration records for all equipment used in quality inspections, guaranteeing accurate measurements at all times.
- Supported company-wide efforts towards ISO certification through thorough preparation and documentation.
- Verified function of products
Sales Associate
Papayaclothing
09.2014 - 06.2015
- Greeted customers to build rapport and loyalty.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
Clerical Assistant
Transportation and Natural Resources
05.2011 - 08.2011
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Education
John B. Connally High School
Austin, TX06-2014
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Clinical documentation
- Data entry
- Electronic medical records
- Scheduling and calendar management
- File organization
- Microsoft office
- Maintaining records
- Scanning documents
- Filing systems
- Copying documents
- Excel, Google Sheets and Word
- Commination
- Adaptability
- Time Management
Languages
English
Timeline
Medical Assistant
Synergy Pain PLLC.
09.2021 - Current
Sales Associate
Express Factory Outlet
08.2019 - 03.2020
Shop Captain
Macy's
03.2018 - 10.2018
Home Health Care Attendant
First Care Health Services
03.2016 - 02.2018
Quality Management Technician
Avant Technology
06.2015 - 12.2015
Sales Associate
Papayaclothing
09.2014 - 06.2015
Clerical Assistant
Transportation and Natural Resources
05.2011 - 08.2011
John B. Connally High School