Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

VIctoria Masticola

Louisville,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent organization skills while being detailed oriented. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Package Handler

UPS
Lexington, KY
10.2017 - Current
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Organized packages according to type, size, destination, and other specifications.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Assisted in training new employees on package handling processes.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Labeled parcels accurately according to company guidelines.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Used digital database to keep records of units and stock moved.

Pet Services

Uptown Hounds
Lexington, KY
04.2022 - 08.2023
  • Analyzed existing processes for improvement opportunities.
  • Cleaned up pet messes and provided fresh food and water to all assigned pets.
  • Provided companionship and emotional support to animals by playing with them or providing belly rubs.
  • Walked dogs on a regular basis, ensuring they were kept safe and healthy.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Offered animals exercise opportunities through walks and play activities.
  • Enforced house rules consistently so that pets understood expectations for acceptable behaviors.
  • Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
  • Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
  • Followed safety protocols for handling animals in accordance with company policies and local regulations.
  • Worked collaboratively with other members of the team in order to provide excellent customer service.
  • Maintained clean and orderly play yards, kennels and cages.
  • Delivered excellent service to pet owners to drive repeat business.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Socialized animals to prepare for adoption.
  • Reviewed pet records from daily visits and appointments, entering important data into system.

Server

Ponder Creek Estates
Louisville, KY
05.2015 - 08.2017
  • Performed opening and closing duties such as setting up the dining area, restocking supplies, sweeping/mopping floors, vacuuming carpet, tidying up server stations.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction with meals and promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked food before serving it to customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and confirmed complete orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

Bachelor of Science - Biology

University of Kentucky
Lexington, KY
05-2021

High School Diploma -

Mercy Academy
Louisville, KY
05-2017

Skills

  • Workflow Optimization
  • Detail oriented
  • Highly-motivated
  • Customer Service
  • Organizational Skills
  • Employee Training
  • Policy Implementation

References

References available upon request.

Timeline

Pet Services

Uptown Hounds
04.2022 - 08.2023

Package Handler

UPS
10.2017 - Current

Server

Ponder Creek Estates
05.2015 - 08.2017

Bachelor of Science - Biology

University of Kentucky

High School Diploma -

Mercy Academy

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VIctoria Masticola