Victoria Matheny
Knoxville,TN
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive business profitability. Ensuring customer satisfaction is a top priority, while providing exceptional service and unmatched support. Proficient in utilizing best practices in customer service, skilled at exploring various solutions to effectively address customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA/Homemaker Aide
Quality Private Duty Care
04.2024 - 08.2024
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 3+ residents under long-term care.
Sandwich Artist
Subway
01.2023 - 12.2023
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Operated cash register with accuracy, ensuring proper handling of transactions.
- Maintained clean and organized workspace, adhering to strict sanitation standards.
- Accurately operated cash register to process customer payments.
- Greeted guests, promoted specials, and took orders.
Waitress
The Dragon Pit
10.2021 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Alvin C. York Institute
Jamestown, TN05-2024
Skills
- Patient Care
- Compassion and Empathy
- Adult, Child, and Infant CPR certified
- OSHA certified
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Time Management
- Communication Skills
Certification
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
Timeline
CNA/Homemaker Aide
Quality Private Duty Care
04.2024 - 08.2024
Sandwich Artist
Subway
01.2023 - 12.2023
Waitress
The Dragon Pit
10.2021 - 05.2022
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA)
High School Diploma -
Alvin C. York Institute
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