Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Matheson

White House,TN

Summary

Professional with results-driven mindset, specializing in executive support and administrative management. Skilled in managing complex schedules, coordinating virtual meetings, and optimizing workflows. Strong emphasis on team collaboration and adaptable to evolving needs. Recognized for effective communication, problem-solving abilities, and proactive approach to tasks.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dispatcher

Integrity EMS
03.2025 - Current
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
  • Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.

Executive Assistant

Nashville Hospitality Services
06.2024 - Current
  • Led coordination of executive calendars, ensuring seamless scheduling and prioritization.
  • Streamlined communication processes, enhancing team collaboration and information flow.
  • Implemented task management systems, increasing productivity and task completion rates.
  • Enhanced document management processes, improving accuracy and accessibility of critical information.
  • Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
  • Reduced expenses through careful budgeting and expense tracking for executive office operations.
  • Facilitated positive relationships between executives, clients, staff, vendors, partners, fostering a collaborative work environment.
  • Assisted in the development of strategic plans through research, data analysis, and presentation preparation.

Director, Finance and Accounting

Hyundai Motor America
01.2024 - 06.2024
  • Retaining constant awareness of the company’s financial position and acting to prevent problems.
  • Analyzing sales history to formulate new policies designed to promote sales.
  • Review market analyses and sales reports to determine customer needs and volume potential. Develop sales campaigns to accommodate the goals of the finance department.
  • Directs staffing and training in ways that will enhance the development and control of sales programs.
  • Ensures that all dealership standards are implemented.
  • Maintain a database of customer information and generate monthly reports.
  • Review the structure of deals in accordance with lender and dealership guidelines.
  • Serve as liaison between the finance department and other departments.
  • Responsible for approving all finance deals and doing negotiations with customers when necessary.
  • Cleaned over $1.2 million dollars in CIT(contacts in transit) within 2 months.

Finance Manager

Elgin Hyundai
11.2019 - 12.2023
  • Efficiently and effectively billed out an average of 80+ deals per month at a fast-paced dealership.
  • Processed and reviewed credit applications.
  • Negotiated purchase prices and explained sales, warranties, and optional products.
  • Trained new managers to improve efficiency of the department and cultivate a productive environment.
  • Completed registration and titling paperwork for in and out-of-state purchases.
  • Ensured compliance with all applicable financial regulations.
  • Tracked and logged deals for the department to ensure timely funding and customer satisfaction.
  • Proactively identified solutions for customers experiencing credit issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen processes and increase productivity.

Automotive Sales Representative

St Charles Toyota
02.2019 - 11.2019
  • Sold an average of 24+ vehicles per month.
  • Qualified buyers by matching requirements and interests to various vehicle models and discussing finance options.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explain warranties and services.
  • Drove team revenue totals by bringing in top sales numbers.
  • Responded to customer enquiries via telephone and email.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Handled the cleaning and preparation of vehicles by hand and by operating our on site car wash.

Property Manager

Associates Realty & Management
06.2017 - 02.2019
  • Managed 9 homeowner associations of 150-350 properties each, as well as 20 individual property rentals.
  • Conducted audits of associations.
  • Maintained budgets, appointment scheduling, employee and event itineraries and accounts to improve initiatives.
  • Optimized organizational systems for payment collections, deposits, and record keeping.
  • Sourced vendors for special project needs and negotiated contracts.
  • Initiated timely project management within budget constraints for multi-faceted problems.
  • Decreased monthly expenditures by 20% through effectively reviewing documents and identifying problem areas.

Kids Department Manager

Barnes & Noble
04.2015 - 06.2017
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Executed floor moves, planned merchandise placement and overall sales set-up.
  • Planned and managed all children and family events.

Tax Preparer

H&R Block
07.2014 - 06.2017
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Law Assistant

Klein, Daday, Aretos & O’Donoghue LLC
10.2010 - 06.2014
  • Prepared purchase agreements, disclosures and closing packages.
  • Managed four calendars to strategically coordinate meetings, appointments, and events.
  • Assembled case materials for 300+ cases per month by organizing, summarizing, and collecting documents, information, and evidence.
  • Maintained physical and digital filing systems for the firm.
  • Scheduling client appointments and court dates
  • Transcribing and proofreading legal documents

Education

General educational development -

Harper College
Palatine, IL
12.2011

High school diploma - undefined

Schaumburg High School
Schaumburg, IL
06.2010

Medical Coding

Auburn University
Auburn, AL
08-2025

Skills

  • Service excellence
  • Detail-oriented data management
  • Analytical decision-making
  • Process improvements
  • Efficient data categorization
  • CRM system administration
  • Proficient in advanced MS Office tools
  • Document preparation

Certification

  • H&R Block Certified Tax Preparer
  • Assurant Certified Finance Manager

Timeline

Dispatcher

Integrity EMS
03.2025 - Current

Executive Assistant

Nashville Hospitality Services
06.2024 - Current

Director, Finance and Accounting

Hyundai Motor America
01.2024 - 06.2024

Finance Manager

Elgin Hyundai
11.2019 - 12.2023

Automotive Sales Representative

St Charles Toyota
02.2019 - 11.2019

Property Manager

Associates Realty & Management
06.2017 - 02.2019

Kids Department Manager

Barnes & Noble
04.2015 - 06.2017

Tax Preparer

H&R Block
07.2014 - 06.2017

Law Assistant

Klein, Daday, Aretos & O’Donoghue LLC
10.2010 - 06.2014

High school diploma - undefined

Schaumburg High School

General educational development -

Harper College

Medical Coding

Auburn University

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Victoria Matheson