Victoria Matthews
Summary
Highly organized and detail-oriented professional with a proven track record in managing administrative operations and supporting high-level initiatives. Adept at partnering with program managers and integrators to streamline activities, implement Lean strategies, and drive organizational goals forward. Recognized for a strong understanding of business operations, exceptional communication skills, and the ability to build trusted professional relationships. Skilled in identifying inefficiencies and enhancing processes through a thoughtful, solutions-focused approach.
Overview
15
15
years of professional experience
Work History
Administrative Operations Manager
Norris Lutkewitte, PLLC
Kirkland, WA
01.2022 - Current
- Partnered directly with executive leadership to develop, implement, and document office procedures, streamlining interdepartmental workflows and ensuring consistent execution of firm-wide initiatives.
- Delivered targeted data analysis and strategic research to support executive-level decision-making, including staffing recommendations, software investments, and employee benefits assessments.
- Led full-cycle recruitment for executive and departmental hires, presenting pre-screened candidates directly to firm partners and coordinating all interviews, communications, and onboarding with discretion and efficiency.
- Served as the primary administrative liaison for executive leadership, managing high-level operational priorities, preparing strategic plans, and supporting resource and financial planning efforts with confidentiality and insight.
Office Assistant
Fleck Jurenka, LLP
Issaquah, WA
01.2021 - 06.2021
- Provided high-level calendar management and served as first point of contact for firm partners, coordinating client meetings and handling inquiries with professionalism during peak season.
- Maintained accurate and confidential client data within tax software systems and internal databases to ensure smooth access for partners and preparers.
- Collaborated with leadership and staff to streamline tax season workflows, contributing to documented improvements in office processes and partner support.
Reservation Sales Agent
Europe Express
Bothell, WA
12.2019 - 03.2020
- Designed personalized European travel itineraries, coordinating complex multi-stop arrangements including air, rail, hotel, and ground transportation to meet high-touch client needs.
- Provided detailed documentation and itinerary summaries for management review, ensuring accuracy and client satisfaction aligned with organizational standards.
Office Manager
Dean Homes, Inc.
Seattle, WA
07.2017 - 12.2019
- Provided high-level administrative and HR support to company leadership, overseeing end-to-end recruitment, interview coordination, and onboarding for all new hires.
- Organized and facilitated company-wide meetings for executives and staff, including preparing agendas, booking locations, and recording and distributing detailed meeting minutes.
- Acted as the primary liaison for subcontractor compliance, collecting and tracking insurance certificates, W-9s, and contractual agreements to support executive oversight and risk management.
- Maintained critical documentation for executive review, including invoicing records, permitting paperwork, and field operations binders, ensuring audit readiness and operational continuity.
Administrative Assistant
McGriff, Seibels, and Williams, Inc.
Mercer Island, WA
03.2016 - 06.2017
- Supported senior account managers and executives by gathering essential client information for new and renewal business applications, ensuring accuracy and compliance with underwriting guidelines.
- Issued critical client documentation—including binders, invoices, certificates, and auto ID cards—on behalf of executive-level producers, maintaining consistency in branding and delivery.
- Reviewed and proofed finalized policies, processed endorsements and audits, and managed time-sensitive corrections to support client retention and executive satisfaction metrics.
- Played a key role in client servicing, ensuring a seamless experience aligned with executive service standards and firmwide policy.
Student Advisor
Ashford University
San Diego, CA
05.2013 - 12.2015
- Collaborated with department heads to implement process improvements in student outreach, retention strategies, and graduation tracking.
- Supported a caseload of 300+ military students by developing individualized academic plans aligned with their goals, capabilities, and program requirements, reporting insights to departmental leadership.
- Served as a key liaison between students, faculty, financial aid, and administrative offices, resolving complex issues and ensuring a high level of service on behalf of academic leadership.
Student Services Coordinator
Central Texas College
Camp Zama Army Base, Japan
01.2010 - 02.2013
- Provided full-service travel coordination for executive team, including international and domestic flights, lodging, and ground transportation, ensuring seamless itineraries and cost-effective bookings.
- Designed and implemented training programs for new and current staff across international sites in Japan, South Korea, and Guam, aligning efforts with executive performance standards and operational goals.
- Authored and standardized job descriptions and Employee Handbooks across all locations, supporting executive-level initiatives to unify global operations and HR compliance.
Education
Bachelor of Science - Communications
Liberty University
Lynchburg, VASkills
- Executive and Client Support (Internal & External)
- Operational Efficiency & Process Improvement
- Strategic Planning & Project Execution
- Cross-Functional Collaboration & Communication
- Domestic & International Travel Planning
- Data Management & Project Coordination
- Business Acumen & Creative Problem-Solving
- Presentation Development & Written Communication
- Microsoft Suite & Google Workspace
Timeline
Administrative Operations Manager
Norris Lutkewitte, PLLC
01.2022 - Current
Office Assistant
Fleck Jurenka, LLP
01.2021 - 06.2021
Reservation Sales Agent
Europe Express
12.2019 - 03.2020
Office Manager
Dean Homes, Inc.
07.2017 - 12.2019
Administrative Assistant
McGriff, Seibels, and Williams, Inc.
03.2016 - 06.2017
Student Advisor
Ashford University
05.2013 - 12.2015
Student Services Coordinator
Central Texas College
01.2010 - 02.2013
Bachelor of Science - Communications
Liberty University