Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Matthews

Victoria Matthews

Summary

Highly organized and detail-oriented professional with a proven track record in managing administrative operations and supporting high-level initiatives. Adept at partnering with program managers and integrators to streamline activities, implement Lean strategies, and drive organizational goals forward. Recognized for a strong understanding of business operations, exceptional communication skills, and the ability to build trusted professional relationships. Skilled in identifying inefficiencies and enhancing processes through a thoughtful, solutions-focused approach.

Overview

15
15
years of professional experience

Work History

Administrative Operations Manager

Norris Lutkewitte, PLLC
01.2022 - Current
  • Partnered directly with executive leadership to develop, implement, and document office procedures, streamlining interdepartmental workflows and ensuring consistent execution of firm-wide initiatives.
  • Delivered targeted data analysis and strategic research to support executive-level decision-making, including staffing recommendations, software investments, and employee benefits assessments.
  • Led full-cycle recruitment for executive and departmental hires, presenting pre-screened candidates directly to firm partners and coordinating all interviews, communications, and onboarding with discretion and efficiency.
  • Served as the primary administrative liaison for executive leadership, managing high-level operational priorities, preparing strategic plans, and supporting resource and financial planning efforts with confidentiality and insight.

Office Assistant

Fleck Jurenka, LLP
01.2021 - 06.2021
  • Provided high-level calendar management and served as first point of contact for firm partners, coordinating client meetings and handling inquiries with professionalism during peak season.
  • Maintained accurate and confidential client data within tax software systems and internal databases to ensure smooth access for partners and preparers.
  • Collaborated with leadership and staff to streamline tax season workflows, contributing to documented improvements in office processes and partner support.

Reservation Sales Agent

Europe Express
12.2019 - 03.2020
  • Designed personalized European travel itineraries, coordinating complex multi-stop arrangements including air, rail, hotel, and ground transportation to meet high-touch client needs.
  • Provided detailed documentation and itinerary summaries for management review, ensuring accuracy and client satisfaction aligned with organizational standards.


Office Manager

Dean Homes, Inc.
07.2017 - 12.2019
  • Provided high-level administrative and HR support to company leadership, overseeing end-to-end recruitment, interview coordination, and onboarding for all new hires.
  • Organized and facilitated company-wide meetings for executives and staff, including preparing agendas, booking locations, and recording and distributing detailed meeting minutes.
  • Acted as the primary liaison for subcontractor compliance, collecting and tracking insurance certificates, W-9s, and contractual agreements to support executive oversight and risk management.
  • Maintained critical documentation for executive review, including invoicing records, permitting paperwork, and field operations binders, ensuring audit readiness and operational continuity.


Administrative Assistant

McGriff, Seibels, and Williams, Inc.
03.2016 - 06.2017
  • Supported senior account managers and executives by gathering essential client information for new and renewal business applications, ensuring accuracy and compliance with underwriting guidelines.
  • Issued critical client documentation—including binders, invoices, certificates, and auto ID cards—on behalf of executive-level producers, maintaining consistency in branding and delivery.
  • Reviewed and proofed finalized policies, processed endorsements and audits, and managed time-sensitive corrections to support client retention and executive satisfaction metrics.
  • Played a key role in client servicing, ensuring a seamless experience aligned with executive service standards and firmwide policy.

Student Advisor

Ashford University
05.2013 - 12.2015
  • Collaborated with department heads to implement process improvements in student outreach, retention strategies, and graduation tracking.
  • Supported a caseload of 300+ military students by developing individualized academic plans aligned with their goals, capabilities, and program requirements, reporting insights to departmental leadership.
  • Served as a key liaison between students, faculty, financial aid, and administrative offices, resolving complex issues and ensuring a high level of service on behalf of academic leadership.


Student Services Coordinator

Central Texas College
01.2010 - 02.2013
  • Provided full-service travel coordination for executive team, including international and domestic flights, lodging, and ground transportation, ensuring seamless itineraries and cost-effective bookings.
  • Designed and implemented training programs for new and current staff across international sites in Japan, South Korea, and Guam, aligning efforts with executive performance standards and operational goals.
  • Authored and standardized job descriptions and Employee Handbooks across all locations, supporting executive-level initiatives to unify global operations and HR compliance.

Education

Bachelor of Science - Communications

Liberty University
Lynchburg, VA

Skills

  • Executive and Client Support (Internal & External)
  • Operational Efficiency & Process Improvement
  • Strategic Planning & Project Execution
  • Cross-Functional Collaboration & Communication
  • Domestic & International Travel Planning
  • Data Management & Project Coordination
  • Business Acumen & Creative Problem-Solving
  • Presentation Development & Written Communication
  • Microsoft Suite & Google Workspace

Timeline

Administrative Operations Manager

Norris Lutkewitte, PLLC
01.2022 - Current

Office Assistant

Fleck Jurenka, LLP
01.2021 - 06.2021

Reservation Sales Agent

Europe Express
12.2019 - 03.2020

Office Manager

Dean Homes, Inc.
07.2017 - 12.2019

Administrative Assistant

McGriff, Seibels, and Williams, Inc.
03.2016 - 06.2017

Student Advisor

Ashford University
05.2013 - 12.2015

Student Services Coordinator

Central Texas College
01.2010 - 02.2013

Bachelor of Science - Communications

Liberty University

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