Victoria McCallister
Ona
Summary
While I understand that my previous job experience is not something that would appear to translate well into this position, let me put any unease to rest. I can assure you that I am a quick study, I am competent with computers, along with the many different applications usually used on them, such as Excel, and I am very comfortable taking initiative when I see an issue that needs to be fixed. I have many skills that are hard to show and express in my previous and current job(s), and I hope I will have the ability to demonstrate them in this position.
Overview
6
6
years of professional experience
Work History
Restaurant Busser/Utility Dishwasher
Olive Garden Restaurant
Barboursville
03.2024 - Current
- Went above and beyond expectations by helping with various tasks to support teammates, and provide excellent customer service.
- Supported training of new staff on busser duties and responsibilities.
- Cleared tables efficiently with attention to detail after each dining service.
- Maintained cleanliness of dining area and restrooms throughout shifts.
- Responded quickly to guest requests to improve dining experience.
- Assisted kitchen staff by delivering clean dishes and utensils promptly.
- Collaborated with team members to ensure efficient workflow during busy shifts.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
Sales Associate
Bath & Body Works
Barboursville
10.2021 - 08.2023
- Handled customer inquiries and resolved complaints promptly.
- Performed cashier duties such as accepting payments, giving receipts, and counting change back to the customer.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained the cleanliness of the store environment, including floors, windows, and displays.
- Kept up to date with knowledge of store merchandise and policies.
Restaurant Hostess
Steak N Shake
Barboursville
09.2019 - 06.2021
- Greeted guests and guided them to their tables promptly.
- Trained new hostesses and servers on procedures and customer service standards.
- Trained new employees on proper use of POS systems, cash registers.
- Resolved customer complaints in a timely fashion.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Handled customer payments using point-of-sale systems.
- Cleaned tables to ensure a fast turnover rate for our guests.
- Ensured each guest was greeted by their server in a timely manner, and stepped in to begin their dining experience with drinks and entrées when needed.
Education
High School Diploma -
Cabell Midland High School
Ona, WV05-2020
Some College (No Degree) - Psychology
Marshall University
Huntington, WVSkills
- Technically Proficient
- Conflict resolution
- Time management
- Problem solving
- Adaptable to change
- Multitasking and organization
- Schedule flexibility
References
References available upon request.
Timeline
Restaurant Busser/Utility Dishwasher
Olive Garden Restaurant
03.2024 - Current
Sales Associate
Bath & Body Works
10.2021 - 08.2023
Restaurant Hostess
Steak N Shake
09.2019 - 06.2021
High School Diploma -
Cabell Midland High School
Some College (No Degree) - Psychology
Marshall University
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