Amileyon A. Roney
Richmond,VA
Summary
Dedicated customer service professional with a strong background in retail and hospitality management, skilled in conflict resolution and high-volume operations. Expertise includes team leadership, problem-solving, and implementing strategies to maximize workflow efficiency, ensuring positive customer experiences and achieving performance targets
Overview
5
5
years of professional experience
Work History
Customer Lead
Wawa
Richmond, VA
08.2025 - Current
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Prime Shopper
Whole Foods
Richmond, VA
10.2023 - 06.2025
- Coordinated with suppliers to streamline order processes and enhance delivery timelines.
- Managed inventory levels to ensure product availability and minimize stock shortages.
- Trained new team members on procedures for efficient shopping operations and customer service standards.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Supervisory Team Lead
Food Lion
Richmond VA
03.2021 - 08.2023
- Implementing strategies to maximize workflow efficiency, resulting in improved productivity and performance.
- Balancing various aspects of team management to gain internal support and foster a positive work environment.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
High School Diploma -
Colonial Heights School
Richmond, VA07-2017
Skills
- Adaptability
- Technically proficient
- Flexibility
- Analytical skills
- Strong communicator
- Leadership
- Proficient in Microsoft
Timeline
Customer Lead
Wawa
08.2025 - Current
Prime Shopper
Whole Foods
10.2023 - 06.2025
Supervisory Team Lead
Food Lion
03.2021 - 08.2023
High School Diploma -
Colonial Heights School