Gabriel Burke
Dry Fork,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Lead
Food Lion
Danville, VA
07.2022 - Current
- Provided leadership and direction to customer service team, ensuring high levels of customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Led team engagement to assist cross-functional departments and achieve goals.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Certificate in Network Technology - Information Technology
Danville Community College
Danville, VA05-2022
Skills
- Report preparation
- Focused on customer satisfaction
- Customer relations
- Call monitoring
- Service delivery optimization
- Relationship building
- Loss prevention
- Quality assurance
- Product knowledge
- Adherence to high customer service standards
- Cash handling
Affiliations
I was on the Robotics Team at Tunstall High School. I was involved in the design and build of the robot.
Certification
- Certificate in Networking Technology.
Timeline
Customer Lead
Food Lion
07.2022 - Current
Certificate in Network Technology - Information Technology
Danville Community College
Similar Profiles
Camille MackCamille Mack
Customer Service Associate at Food LionCustomer Service Associate at Food Lion
Eric HiralalEric Hiralal
Office Associate at Food LionOffice Associate at Food Lion
Charles RyanCharles Ryan
PT Stocker at Food LionPT Stocker at Food Lion