Victoria Medina
Corpus Christi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Southpointe Apartments
09.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
Assistant Manager
Mac Lamar Management
02.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Leasing Consultant
Harbour Landing Apartment Homes
04.2019 - 12.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Education
High School Diploma -
GED
04-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
Timeline
Assistant Manager
Southpointe Apartments
09.2024 - Current
Assistant Manager
Mac Lamar Management
02.2022 - 08.2024
Leasing Consultant
Harbour Landing Apartment Homes
04.2019 - 12.2021
High School Diploma -
GED
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