Victoria Melendez
Cherry Hill,NJ
Summary
Dynamic facility management professional with a proven track record in overseeing operations, ensuring compliance, and optimizing efficiency. Expertise in fostering team collaboration, solving complex problems, and adapting to evolving organizational needs. Recognized for reliability and a results-driven approach through effective coordination and strategic planning. Strong background in staff management, budget control, and upholding high standards of safety and performance.
Overview
19
19
years of professional experience
Work History
Facility Administrator
DaVita Kidney Care
01.2023 - Current
- Hire, develop, mentor, and inspire a cross-functional team of clinical and non-clinical staff to ensure dialysis patients receive optimal care.
- As Regional Labor Champion, conduct comprehensive audits of other facilities in my region to identify areas requiring improvement and action planning to increase efficiency.
- Recognized for achieving a successful Department of Health Tri-Annual State Survey within my first year.
- Minimize operational costs by efficiently managing budgets and reducing expenses.
- Establish a culture of teamwork among staff members, fostering collaboration towards common goals.
Middle School Academic Director
Boys Prep Bronx Charter School
01.2020 - 01.2022
- Hired, supervised, and coached a team of 21 instructional staff members across 7 grade bands
- Coordinated and provided professional development opportunities for faculty members, empowering them to excel in their teaching roles.
- Supported student success outside the classroom through regular advising sessions focused on academic progress, career planning, and personal growth.
- Collaborated with other departments on campus-wide initiatives to promote interdisciplinary learning experiences for students.
Lead Teacher / Team Lead
Boys Prep Bronx Charter School
08.2018 - 08.2020
- Implemented grade-level standards, unit design, benchmarks, and curriculum, as well as, planned differentiated lessons based on student data.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Sixth Grade Math Teacher
Hyde Leadership Charter School
08.2016 - 06.2018
- Built a strong classroom culture focused on respect and cooperation among students by modeling appropriate behavior and enforcing clear expectations consistently throughout the year.
- Improved student understanding by incorporating real-world examples and hands-on activities into daily lessons.
- Managed a diverse classroom of learners with varying abilities, differentiating instruction to meet individual needs and promote success.
- Established positive relationships with parents through open communication channels like email updates, phone calls, and conferences about their child's progress in mathematics.
Operations Manager
Santander Consumer Bank
04.2014 - 06.2016
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
Licensed Personal Banker
Citibank + HSBC + JP Morgan
04.2006 - 05.2013
- Aided in creating a strong sales and service culture, fostering an environment in which my colleagues worked together in unison to achieve all assigned goals.
- Consistently exceeded performance metrics throughout tenure as Licensed Personal Banker through diligent work and commitment to customer satisfaction.
- Established rapport with clients through attentive listening, understanding their financial needs, and recommending suitable products and services.
- Facilitated the resolution of complex client issues in coordination with other departments, ensuring timely responses and satisfactory outcomes.
Education
Master of Business Administration -
Monroe University
Bronx, NY08-2013
Bachelor of Science - Business Administration And Management
Monroe University
Bronx, NY08-2006
Skills
- Operational facility management
- Teamwork and collaboration
- Performance monitoring
- Expense tracking and analysis
- Emergency preparedness
- Continuous improvement
- Analytical problem-solving
- Effective communication
- Adaptability and flexibility
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Facility Administrator
DaVita Kidney Care
01.2023 - Current
Middle School Academic Director
Boys Prep Bronx Charter School
01.2020 - 01.2022
Lead Teacher / Team Lead
Boys Prep Bronx Charter School
08.2018 - 08.2020
Sixth Grade Math Teacher
Hyde Leadership Charter School
08.2016 - 06.2018
Operations Manager
Santander Consumer Bank
04.2014 - 06.2016
Licensed Personal Banker
Citibank + HSBC + JP Morgan
04.2006 - 05.2013
Master of Business Administration -
Monroe University
Bachelor of Science - Business Administration And Management
Monroe University
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