Victoria Mendez
Chicago,IL
Summary
Dynamic and results-driven professional with experience at Amazon, skilled in packaging and labeling while ensuring safety protocols. Proven ability to enhance customer satisfaction through clear communication and problem-solving. Recognized for reducing order processing times and fostering team collaboration, consistently delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon
Markham, IL
07.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Customer Support Specialist
Home Depot
Champaign
09.2023 - 07.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service/ Sales Associate
Walgreens
Crestwood
10.2021 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service
Mcdonald’s
Crestwood
10.2020 - 10.2021
- Provided sales and customer service assistance to walk-in traffic
- Supervised and trained staff on product knowledge and customer service.
- Established and maintained client rapport by utilizing quality customer service.
- Provided exceptional customer service, addressing concerns promptly and accurately.
Education
High School Diploma - English Literature
Alan B Shepard
Palos Heights, IL05.2023
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Clear communication
- Attention to detail
- Problem-solving
- Team collaboration
- Data entry
- Safety protocols
- Basic mathematics
- Health and safety regulations
- Microsoft outlook
- Multitasking and organization
Timeline
Warehouse Worker
Amazon
07.2024 - Current
Customer Support Specialist
Home Depot
09.2023 - 07.2024
Customer Service/ Sales Associate
Walgreens
10.2021 - 09.2023
Customer Service
Mcdonald’s
10.2020 - 10.2021
High School Diploma - English Literature
Alan B Shepard