Victoria Mercado
Capay,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Trained in hostess, front desk, and serving duties as well as most costumer service training.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Service Attendant
Sacramento River Train
Sacramento, California
11.2021 - 07.2023
- Assisted passengers with check-in and boarding procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted in training new servers.
- Arranged and prepared tables for customers to offer memorable experiences to guests, and foster repeat business.
- Displayed friendly, outgoing, and energetic behavior to create a warm, fun atmosphere for guests.
- Completed a number of tasks: restocking supplies and refreshments, managing the gift shop, serving, phone operator, greeter, managing decor, and prepping and cleaning before and after excursions.
Live-Out Nanny
Marissa Mercado
Woodland, California
07.2020 - 01.2021
- Provided attentive care to children during daily activities and routines.
- Planned and prepared nutritious meals according to dietary needs and preferences.
- Ensured a safe and clean environment by maintaining household cleanliness standards.
- Assisted with homework and academic projects to support educational growth.
- Managed schedules to balance recreational, educational, and personal time effectively.
- Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
Education
Associate of Arts - Psychology
Woodland Community College
Woodland05-2025
Associate of Arts - Social And Behavioral Sciences
Woodland Community College
Woodland05-2025
Skills
- Flexible schedule
- Check-in procedures
- Effective communication
- Customer service
- Team collaboration
- Task delegation
- Multitasking Abilities
Affiliations
- Enjoys sewing, hiking, and traveling
Certification
- Food Handlers Certified
Timeline
Passenger Service Attendant
Sacramento River Train
11.2021 - 07.2023
Live-Out Nanny
Marissa Mercado
07.2020 - 01.2021
Associate of Arts - Psychology
Woodland Community College
Associate of Arts - Social And Behavioral Sciences
Woodland Community College
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