Summary
Work History
Education
Skills
Accomplishments
Timeline
Volunteer

Victoria Miles

Salisbury,MA

Summary

Experienced HR professional focused on meeting or exceeding objectives. Dedication to continuous improvement and knowledge of workflow optimization. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Collaborates professionally with individuals from a broad array of backgrounds and cultures.

Work History

People Operations Specialist

Autism Care Partners/Autism Bridges/Puddingstone
Danvers, MA
05.2021 - Current
  • Onboarding/Off boarding, manage Employee Files through HRIS, Maintains I9, EEO data, Point HR Rep for North region, Problem resolution, Implementation of HR policies and procedures, exit interviews, employee engagement committee
  • Partnered with Operations Director to ascertain hiring needs and subsequently provide candidate recommendations.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Benefit, eligibility, and authorization checks with Insurance companies
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Maintain multiple pertinent lists through share point, teams, and windows applications
  • Purchasing of all office and center supplies weekly
  • Retainment committee and employee incentives.
  • Oversaw HR needs for over 250 employees-5 locations.

Office Manager

Systems By Miles
Salisbury, MA
01.2002 - Current
  • Perform billing, collection and reporting functions
  • Manage office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Track and record expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Improve office operations by automating client correspondence, record tracking and data communications
  • Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Compare vendor prices and negotiated for optimal savings.
  • Source vendors for special project needs and negotiated contracts.
  • Manage office operations while scheduling appointments for department managers.

Medical Office Coordinator

Otolaryngology and Audiology
Exeter, NH
11.2020 - 05.2021
  • Routine daily functions: Faxing, Copying, phones, assist patients, generates reports, scanning, use of multiple computer screens to operate multiple platforms (Kronos, NextGen, Voulte, Outlook, Windows programs, Phreesia) data entry, checking patients in and out, scheduling appointments, processing referrals, and working with team members on projects.
  • Created and maintained medical records from time of admission through patient discharge.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Updated and maintained schedules for patients as well as managed client correspondence.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Greet patients, verifies insurance benefits, schedules appointments, coordinates care with other departments and facilities, and answers multiple lines

School Bus Driver

Whittier Regional Vocational Technical High School
Haverhill, MA
08.2012 - 11.2020
  • Assist passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
  • Adhere to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
  • Perform bus driving duties while keeping student safety in mind to maintain good safety record
  • Operate bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
  • Maintain MA Class B (with school bus and passenger endorsement along with air brake endorsement) driver's license to enable legal operation of school buses for student transport, field trips and other purposes
  • Inspect Buss emergency equipment and and safety inspection of vehicle to verify safe working order for student and driver use
  • Communicate information to parents to promote good communication and transparency.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules

Unit Coordinator, Administrative Assistant, EKG Technician

Anna Jaques Hospital
Newburyport, MA
08.2002 - 06.2007
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Edited final test results to provide to physician for analysis
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians
  • Screened visitors and issued badges to maintain safety and security

Education

Master's degree - Human Resources

Southern New Hampshire University
Manchester, NH

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
Manchester, NH
09.2019

Associate of Arts - Human Services

Northern Essex Community College
Haverhill, MA
04.2010

Skills

  • Recruiting — Proficient
  • Managing candidate sourcing and selection process
  • HR: Compensation & benefits — Highly Proficient
  • Organization and Time Management
  • Termination Documentation
  • Equal Employment Opportunity (EEO)
  • Work Complaint Handling
  • Human Resources Management Systems
  • Procedures Compliance
  • Retention Program Development
  • Employee Orientation
  • HR Support
  • Policy Implementation
  • Employee Performance Management
  • Employment Recordkeeping
  • Employment Data Tracking
  • HRIS Applications

Accomplishments

  • Commercial Driver's License (CDL)
  • Class B
  • Expires: March 2022
  • State: MA
  • Endorsements: P (Passenger vehicles) - S (School bus))
  • Skills
  • Policy and Procedure Modification (5 years)
  • Office management (5 years)
  • Team Leadership (10+ years)
  • Travel coordination (7 years)
  • Bookkeeping
  • Presentation design (7 years)
  • Business Administration (10+ years)
  • Administrative Leadership
  • Appointment Scheduling (5 years)
  • Purchasing (4 years)
  • Bus Driving (5 years)
  • School Bus Driving (5 years)
  • Commercial Driving
  • Developmental Disabilities Experience (10+ years)
  • Account Reconciliation (5 years)
  • Kronos (Less than 1 year)
  • Accounts Payable (5 years)
  • Medical Office Experience (6 years)
  • Microsoft Office
  • Human resources
  • Management
  • Recruiting
  • Autism Experience
  • Employee Orientation

Timeline

People Operations Specialist

Autism Care Partners/Autism Bridges/Puddingstone
05.2021 - Current

Medical Office Coordinator

Otolaryngology and Audiology
11.2020 - 05.2021

School Bus Driver

Whittier Regional Vocational Technical High School
08.2012 - 11.2020

Unit Coordinator, Administrative Assistant, EKG Technician

Anna Jaques Hospital
08.2002 - 06.2007

Office Manager

Systems By Miles
01.2002 - Current

Master's degree - Human Resources

Southern New Hampshire University

Bachelor of Science - Business Administration And Management

Southern New Hampshire University

Associate of Arts - Human Services

Northern Essex Community College

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Victoria Miles