Victoria Milone
Encinitas,CA
Summary
Dedicated and hardworking professional with a passion for delivering exceptional guest experiences in fast-paced, hands-on environments. Known for a positive work ethic, strong organizational skills, and the ability to collaborate effectively both independently and as part of a team. I thrive in creating welcoming and luxurious settings where clients feel valued and pampered. Committed to continuous learning and improvement, I bring a keen eye for detail and a drive to exceed expectations while aligning with high service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MEMBER EXPERIENCE ASSOCIATE
LIVV Natural
05.2025 - Current
- Provide personalized one-on-one support to members, ensuring a seamless and high-quality experience from scheduling to treatment follow-up.
- Manage appointment coordination and optimize scheduling to enhance member flow and staff efficiency.
- Review, edit, and approve invoices with accuracy and attention to detail.
- Educate members on their monthly wellness plans, clearly communicating available services and wallet balances.
- Screen for potential contraindications between procedures, ensuring safe and compliant care coordination.
- Collaborate closely with nurses, physicians, physician assistants, and massage therapists to deliver integrated, patient-centered care.
LEAD HOSTESS
Pacific Coast Grill
Cardiff, CA
12.2017 - 05.2025
- Greeted and seated guests to ensure an exceptional first impression and smooth seating flow within an 80-table restaurant.
- Equally distributed guests across 12 sections to maintain service balance and optimize turnover.
- Managed turnover timelines based on group size and time of day.
- Handled phone calls, reservations, and guest requests in a timely and professional manner.
- Thrived in high-demand, fast-paced environments while maintaining a polished and welcoming atmosphere.
REMOTE SALES & BDR
ENABLE Strategies and Support
Remote
08.2023 - 09.2024
- Constructed a sales pipeline of over 3,500 qualified leads, contributing to a 16.1% close rate (217 new clients).
- Applied effective communication skills to build strong rapport with prospective clients and increase conversion rates.
- Streamlined the internal CRM system (GroupKit) for more efficient navigation and workflow.
- Managed a Facebook community as company liaison to qualify clientele and redirect unqualified leads appropriately.
ACTIVITIES DIRECTOR
Four Seasons Residence Club Aviara
Carlsbad, CA
08.2019 - 03.2021
- Managed and oversaw the kids' center, ensuring operations ran smoothly and children's needs were met.
- Coordinated and facilitated weekly family and children's events to enhance overall guest experiences.
- Delivered exceptional customer service within a luxury resort environment.
- Maintained accurate records for scheduling, budgets, and inventory of activity supplies and equipment.
- Collaborated with concierge, guest services, spa, and food and beverage teams to create seamless experiences.
- Entrusted to chaperone children during age-appropriate activities, ensuring safety and supervision.
Education
Advanced Esthetics Program - 900 Hours
Bellus Academy
05.2022
Completed Coursework -
MiraCosta College
03.2019
Graduated -
Kealakehe High School
05.2016
Skills
- Time management and scheduling
- CRM administration and management
- Curating service and hospitality experiences
- High attention to detail and organization
- Positive and proactive work ethic
- Effective team player with strong independent working abilities
- Flexible in dynamic work environments
- Comfortable in high-pressure situations
- Customer service
- POS system administration and cash handling
- Product research and development
- Business development and lead generation
- Social media management
- Inventory management
Certification
- Medical Aesthetics Certification
- Chemical Peels
- Oncology Esthetics Foundation Training
- OTG CBD Spa & Wellness
- Borboleta Eyelash Extension
References
Available upon request.
Timeline
MEMBER EXPERIENCE ASSOCIATE
LIVV Natural
05.2025 - Current
REMOTE SALES & BDR
ENABLE Strategies and Support
08.2023 - 09.2024
ACTIVITIES DIRECTOR
Four Seasons Residence Club Aviara
08.2019 - 03.2021
LEAD HOSTESS
Pacific Coast Grill
12.2017 - 05.2025
Advanced Esthetics Program - 900 Hours
Bellus Academy
Completed Coursework -
MiraCosta College
Graduated -
Kealakehe High School