Carl Honeyghan
Pompano Beach
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Member Experience Associate
Nationsbenefits
Plantation, FL
05.2025 - Current
- Provided exceptional service by understanding member needs and recommending appropriate products or services.
- Built strong relationships with members through clear communication, empathy, and active listening skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Aptia365
Pompano Beach, FL
09.2024 - 12.2024
- Handling high volume inbound calls (40+/day), some outbound
- Assisting with enrolling clients in benefits
- Authenticating callers, troubleshooting issues, answering questions i.e. the difference between high and low plans; maximum contribution to HSA, etc. Highly structured remote call center environment
Grievance Specialist
United Medco Incorporated
Coral Springs, FL
10.2023 - 01.2024
- Improved customer satisfaction by efficiently handling and resolving grievances.
- Managed grievance cases for timely resolutions, enhancing company reputation.
- Streamlined grievance process by developing standardized procedures and documentation templates.
- Reduced case backlog by prioritizing urgent grievances.
Grievance Coordinator
Nations Benefits
Plantation, FL
01.2022 - 02.2023
- Enhanced grievance resolution rates by implementing efficient tracking and monitoring systems.
- Streamlined complaint intake process for faster response times and improved customer satisfaction.
- Reduced case backlog by prioritizing urgent grievances and effectively delegating tasks to team members.
- Conducted comprehensive investigations on complex cases, leading to successful outcomes and satisfied clients.
Customer Service Representative Team Lead
NationsBenefits
Plantation, FL
01.2021 - 01.2022
- Assisting members set hearing test
- Guiding new agent to get acclimated
- Placing orders and help with order tracking
- Member solution expert
- Resolving Member's complaints.
Agent/Customer Service
Chewy
07.2020 - 10.2020
- Identifying and assisting customers based off needs Walking customers throughout check out process Providing top notch customer service
Agent/Customer Service
09.2019 - 07.2020
- Assist members with online shopping
- Monitor orders and decide when to exchange or refund money
- Process bill payments
- Help identifying and solving issues
Customer Service Representative
Youfit Health Clubs
12.2018 - 09.2019
- Plan course of action to recover outstanding payments
- I have the ability to speak multi-task and meet tight deadlines
- Help the business thrive with my prestige communication and negotiation skills
- Able to speak persuasively and listen critically
Courier Driver
excel
09.2018 - 09.2019
- Pick up and deliver sample from hospital to other or if need other blood company
- Communicate withmanager if there is any STAT or extra needed pickup
- Practice safety procedures while on route
- Communicate with nurses/doctors to make sure all samples re collected
- Delivery samples on time
Agent/Customer Service
TELEPERFOMANCE USA
11.2017 - 09.2018
- Helped drive sales goals and achieve monthly quotas and high-quality scores
- Computed price of devices and maintained detailed product and sales records
- Actively listen to customers' needs and help troubleshoot devices
- Assist other reps on production floor with my knowledge/floor support
Education
High school diploma - General Studies
Piper High School
Fort Lauderdale, FL05.2015
Skills
- Customer Service
- Sales
- Computer Operation
- Account Management
- Upselling
- Troubleshooting
- Sales Management
- Pricing
- Courier
- Management
- Client Support
- Customer Satisfaction
- Scheduling
- Call center experience
- De-escalation techniques
- Call center procedures
- Data collection
Timeline
Member Experience Associate
Nationsbenefits
05.2025 - Current
Customer Service Representative
Aptia365
09.2024 - 12.2024
Grievance Specialist
United Medco Incorporated
10.2023 - 01.2024
Grievance Coordinator
Nations Benefits
01.2022 - 02.2023
Customer Service Representative Team Lead
NationsBenefits
01.2021 - 01.2022
Agent/Customer Service
Chewy
07.2020 - 10.2020
Agent/Customer Service
09.2019 - 07.2020
Customer Service Representative
Youfit Health Clubs
12.2018 - 09.2019
Courier Driver
excel
09.2018 - 09.2019
Agent/Customer Service
TELEPERFOMANCE USA
11.2017 - 09.2018
High school diploma - General Studies
Piper High School