Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Modica

East Northport,NY

Summary

Experienced retail professional with over 10 years of experience in management, buying, and client relations. Proven track record in increasing department revenue, leading high-performing teams, and delivering exceptional customer service. Seeking a senior management position to leverage expertise in retail operations and team development.

Overview

11
11
years of professional experience

Work History

Senior Men’s Director / Buyer

Hirshleifers
09.2018 - Current
  • Senior Director for the mens world which includes thee separate departments. Mens, Sneaker MRKT and Kith.
  • Buyer for Mens, Womens, and Kids clothing within the mens department
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.

Men’s Assistant Manager

Neiman Marcus
11.2015 - 09.2018
  • Led and developed the Men’s department into the number one business in the store
  • Increased Men’s business from 2016 by 20% through strategic initiatives
  • Executed floor moves, assortment edits, and coached associates to improve results
  • Managed a team of eleven associates to deliver outstanding customer service and achieve sales plans
  • Provided operational support by maintaining an organized back of house and selling floor.

Contemporary Assistant Manager

Neiman Marcus
  • Drive for results within the business by merchandising the selling floor and executing floor moves
  • Coached and lead a team of seven associates to deliver outstanding customer service, build their individual books, and strengthen client relationships by utilizing the training of Leadership 3.0
  • Analyzed the market and daily business and turned it into a strategic plan to grow clientele for associates.

Fifth Avenue Club Assistant

Saks Fifth Avenue
07.2013 - 11.2015
  • Managed all selling, clientele, operational and administrative needs for lead personal stylist
  • Assisted department manager with developing and implementing sales plans to exceed goals and objectives
  • Coordinated clothing pulls for in-person client appointments and organized follow-up to include processing locator orders and transactions
  • Offered client services at NYC flagship store during vendor events, trunk shows and for client personal shopping needs.

Sales Associate

Saks Fifth Avenue
  • Established and developed strong client relationships through customer service
  • Surpassed individual sales and event goals monthly
  • Partnered effectively with other team members.

Education

Bachelor of Science - Management and Marketing

Wagner College
Staten Island, NY
05.2013

Skills

  • Retail Management
  • Buying and Merchandising
  • Client Relationship Management
  • Team Leadership and Development
  • Strategic Planning
  • Visual Merchandising
  • Sales and Revenue Growth
  • Customer Service
  • Client Development

Timeline

Senior Men’s Director / Buyer

Hirshleifers
09.2018 - Current

Men’s Assistant Manager

Neiman Marcus
11.2015 - 09.2018

Fifth Avenue Club Assistant

Saks Fifth Avenue
07.2013 - 11.2015

Contemporary Assistant Manager

Neiman Marcus

Sales Associate

Saks Fifth Avenue

Bachelor of Science - Management and Marketing

Wagner College

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Victoria Modica