VICTORIA MONTOYA
Little Angel's
Bernalillo,NM
1
Certification
20
years of professional experience
Experienced insurance agent and caretaker skilled in delivering exceptional customer service and addressing client needs. Proven ability to process transactions accurately while providing emotional support and maintaining safety protocols.
Work History
Caretaker
7 Years 10 Months- Supervised daily activities and ensured safety and well-being of children in care.
- Trained new staff on care protocols, safety procedures, and best practices.
- Coordinated with external professionals for specialized support services when needed.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
Insurance Agent
2 Years 9 Months- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted clients in understanding policy options and coverage details to facilitate informed decisions.
- Managed policy renewals and updates, ensuring accurate information and compliance with regulations.
- Developed tailored insurance solutions by analyzing client needs and risk profiles effectively.
Teller Marketer for Outbound and Inbound Calls
9 Months- Processed customer transactions efficiently, maintaining accuracy and attention to detail.
- Assisted customers with account inquiries and service requests, enhancing customer satisfaction.
Cashier/ Floral Supervisor
15 Years 7 Months- Process transactions accurately and efficiently using point-of-sale systems.
- Assist customers with product inquiries, ensuring a positive shopping experience.
- Maintain cleanliness and organization of checkout area to enhance store appearance.
- Handle cash, credit, and digital payments while adhering to security protocols.
- Maintained knowledge of store promotions and product locations to assist customers effectively.
- Implemented improvements in checkout procedures to enhance customer satisfaction and reduce wait times.
- Monitored inventory levels at the register to ensure availability of essential items for customers.
- Resolved customer inquiries and complaints professionally, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma
Skills
Housekeeping tasks
Personal care
Safety awareness
Meal preparation
Personal hygiene maintenance
Compassionate caregiving
Medication distribution
Emotional support
Nutrition monitoring
Certification
My food handler certification
My c p r certification
Timeline
Teller Marketer for Outbound and Inbound Calls
Vistawall International
05.2024 - 02.2025Read More
Insurance Agent
Crows Insurance
01.2023 - 10.2025Read More
Caretaker
Little Angel's
04.2018 - 02.2026Read More
Cashier/ Floral Supervisor
Albertsons
08.2006 - 03.2022Read More
Bernalillo High
High School Diploma
Read More