Victoria Monzon

DBM / Sales Team Lead

• Manage and grow annual sales in my territory by executing strategic sales initiatives aligned with client and distributor objectives.
• Led, coached, and oversaw daily activities of a sales team to ensure achievement of individual and territory-wide KPIs.
• Drove revenue growth by marketing and presenting client products to Large Leverage Operators (LLOs) and key accounts.
• Served as primary liaison between client strategic goals and distributor needs, maintaining strong, long-term business relationships.
• Planned, executed, and reported daily sales activities using CRM to ensure accurate forecasting and KPI compliance.
• Conducted sales calls, ride-withs, sales blitzes, and competitive conversions in accordance with company standards.
• Managed client marketing plans with distributors and new product introductions.
• Analyzed market trends, competitive activity, and sales performance; prepared reports and presentations for senior management and clients.
• Coordinated food shows, customer events, sales meetings, and program renewals in partnership with Regional Sales assistance.
• Built and strengthened distributor relationships through proactive communication, product education, and problem resolution.
• Delivered sales presentations and product training to distributor sales teams to increase product adoption and sales penetration.
• Conducted annual performance reviews and ongoing coaching to address performance gaps and support team development.
• Ensured team compliance with CRM reporting, company policies, and required training programs.

• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Increased sales by offering advice on purchases and promoting additional products.
• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
• Drove team revenue totals by bringing in over $890,00 in sales.
• Duties include inventory control in excess of 6 million dollars and store sales in excess of 8 million.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Answered questions about store policies and concerns to support positive customer experiences.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Responsible for training new associates on opening and closing procedures. Trained them on daily system procedures and knowledge on merchandise.
• Listened to customer needs and desires to identify and recommend optimal products.
• Followed up with guest via calls and emails, to either get them back into the store to purchase or see how everything went on the new purchase.
• Maintained shipping and receiving merchandise, paying jewelers invoices for 10 plus vendors, maintained daily communication with vendors to verify quality of product, time of delivery, and all special requests made by customers. Communicate with on-site jeweler regarding repairs,estimates, due dates, and billing.
• Quality control of jewelry going into and out of the repair shop.

• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Monitored customers for signs of security concerns and escalated issues to management.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Assisted customers by answering questions and fulfilling requests.
• Increased sales by offering advice on purchases and promoting additional products.
• Greeted customers and helped with product questions, selections, and purchases.
• Educated customers on promotions to enhance sales.
• Drove team revenue totals by bringing in over $625,000 in sales.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Was used as a closer on others sales presentation.
• Listened to customer needs and desires to identify and recommend optimal products.
• Followed up with guest via calls and emails, to either get them back into the store to purchase or see how everything went on the new purchase.

• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Completed sales in excess of $380,000 in a store that did 4 million in sales for the year.
• Counted and maintained inventory on a daily basis.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Monitored customers for signs of security concerns and escalated issues to management.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Increased sales by offering advice on purchases and promoting additional products.
• Managed promotional in-store signage and displays and re-stocked merchandise.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked with diligence to regularly meet or exceed special targets, including credit card applications and specific product promotions.
• Answered questions about store policies and concerns to support positive customer experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Opened and closed store independently when needed and prepared nightly bank drop for manager.
• Kept and cunter tops and case areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Listened to customer needs and desires to identify and recommend optimal products.
• Processed and balanced billing invoices for 10 plus vendors, maintained daily
  communication with vendors to verify quality of product, time of delivery, and all special
  requests made by customers. Communicate with on-site jeweler regarding repairs,
  estimates, due dates, and billing.

• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Completed sales in excess of $860,000
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Monitored customers for signs of security concerns and escalated issues to management.
• Assisted customers with locating and choosing merchandise in any store department.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Counted and maintained daily inventory.
• Listened to customer needs and desires to identify and recommend optimal products.

• Drove team revenue totals by bringing in over $385,000 in sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated customers on promotions to enhance sales.
• Greeted customers and helped with product questions, selections, and purchases.
• Answered questions about store policies and concerns to support positive customer experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Opened and closed store independently when needed and prepared nightly bank drop for manager.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Counted merchandise that required daily and weekly inventory