Lorena Gonzalez
Mineral Wells
Summary
Energetic, efficient professional with a self-motivated and dependable nature. Always willing to take on a new task. Adapts quickly to new needs and policies. Reliable and punctual able to handle fast-paced work successfully.
Overview
6
6
years of professional experience
Work History
Buisness Assistant
My Dentist
Weatherford
05.2022 - Current
- Resolved authorization and payment problems with patients' insurance providers.
- Managed daily schedule to track appointments and timeframes.
- Corresponded with insurance companies to check claims.
- Exhibited professionalism during challenging situations to improve patient satisfaction.
- Collected and followed up on outstanding payments.
- Compiled and input insurance information for new patients.
- Handled accounts payable and receivable tasks such as invoicing clients.
- Trained new staff on office procedures and software systems used in practice.
Front Desk Specialist
Total Care Emergency Room
Weatherford
10.2021 - 05.2022
- Delivered exceptional customer service, provided information, and independently resolved issues.
- Maintained well-organized physical and digital records.
- Kept business finances current and accurate by inputting new transactions and reconciling accounts.
Assistant Teacher
Cornerstone Community Action Agency ( Headstart )
Mineral Wells
02.2021 - 09.2021
- Worked cooperatively with other classrooms and learning center staff.
- Created warm and welcoming learning environment supporting emotional, academic, and social growth and development.
- Formed positive, trusting, and nurturing relationships with children.
- Gave special attention to struggling students to help with problem areas.
- Assisted classroom teacher with preparing daily and weekly lesson materials.
- Filled in during teacher absences to continue lessons and manage classroom.
Teacher
His Kids Christian Learning Center
Weatherford
10.2020 - 02.2021
- Collected and analyzed student work samples and related data to monitor progress and identify skill gaps.
- Promoted critical thinking with thoughtful explorations of current events.
- Communicated with parents and caregiver's to report on student progress, potential challenges, and ways to foster engagement and academic success.
- Reduced behavioral incidents by modeling behaviors and employing positive reinforcement strategies.
Sales Associate
Cricket Wireless
Mineral Wells
03.2020 - 09.2020
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Helped customers navigate store, complete sales, and process returns.
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
- Overcame objections with effective product demonstrations and persuasive communication skills.
Education
Weatherford College
Weatherford, Tx05.2024
Physical Therapy
Hardin Simmons University
Abilene, Tx05.2021
High School -
Mineral Wells High
Mineral Wells, Tx05.2020
Skills
- Customer Service
- Bilingual
- Detail oriented
- Task prioritization
- Time management
- Multitasking
- Insurance billing
Timeline
Buisness Assistant
My Dentist
05.2022 - Current
Front Desk Specialist
Total Care Emergency Room
10.2021 - 05.2022
Assistant Teacher
Cornerstone Community Action Agency ( Headstart )
02.2021 - 09.2021
Teacher
His Kids Christian Learning Center
10.2020 - 02.2021
Sales Associate
Cricket Wireless
03.2020 - 09.2020
Weatherford College
Physical Therapy
Hardin Simmons University
High School -
Mineral Wells High