Seantell Torres
Eagle Pass,TX
Summary
Dynamic professional with extensive experience in Dentistry, excelling in patient care and insurance verification. Known for exceptional communication skills and adept at appointment scheduling, I streamline processes to enhance patient satisfaction and ensure timely claim resolutions. Passionate about delivering outstanding service and fostering positive patient experiences.
Overview
5
5
years of professional experience
Work History
Buisness Assistant
Wilderness Oak Family Dentistry
San Antonio, TX
01.2024 - Current
- Scheduled and confirmed patient appointments and consultations.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Ensured timely filing of insurance claims to avoid lapses and penalties.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Updated patient and insurance data and input changes into company computer system.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Educated patients on their insurance benefits and coverage limitations.
Dental Insurance Verification Rep.
United Healthcare
San Antonio, TX
01.2023 - 01.2024
- Assisted new policyholders with processing claims.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Navigated computer system to look up customer information and update policies.
- Greeted customers and provided prompt, courteous service.
- Assisted customers with filing and tracking of insurance claims, ensuring timely resolution.
- Provided timely follow up with payers regarding payment status of claims.
- Monitored and tracked the status of pending insurance verifications and authorizations.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Completed relevant insurance and other claim forms.
- Evaluated policies and procedures related to Insurance Verification activities.
- Checked documentation for appropriate coding, catching errors and making revisions.
Buisness Assistant
Wilderness Oak Family Dentistry
San Antonio, TX
01.2022 - 12.2023
- Answered incoming calls from customers in a professional manner to address inquiries or complaints.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Worked closely with dental hygienists to ensure proper services were provided to each patient.
- Assisted in the coordination of dental treatment plans for patients.
- Managed appointment scheduling for all clinic staff members.
- Greeted incoming patients upon arrival at the office and assisted them with paperwork completion.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Answered and managed incoming calls and emails.
- Collaborated with healthcare providers to determine the necessity of procedures and their coverage.
- Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment.
- Verified patients' insurance eligibility and benefits prior to appointments and procedures.
Dental Assistant
Dual Arc Dental
San Antonio, TX
01.2021 - 01.2022
- Kept track of treatment information in patient records.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Prepared bills and completed insurance forms using system software.
- Updated patient records with new data and treatment information.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Explained dental services and payment plans to help patients make informed decisions.
Reception Clerk
Jcpenny
San Antonio, TX
01.2020 - 02.2021
- Kept business finances current and accurate by inputting new transactions, and reconciling accounts.
- Coordinated master calendar, including scheduling appointments, meetings, and events for staff.
- Updated office files daily, and kept records organized.
- Verified the level of supplies and requested new inventory to meet service levels.
- Assisted customers with sales and service needs.
- Supported customers with prompt answers and personalized support for both callers and visitors.
- Organized, efficient, easily accessed file system for digital and physical records.
- Maintained full compliance with legal, health, and safety regulations.
Education
University Of Texas at San Antonio - Communication Disorders
University Of Texas At San Antonio
San Antonio, TX05.2022
High School -
Eagle Pass High School
Eagle pass, TX06.2015
South West Texas Junior College - Special Education
South West Texas Junior College
Eagle Pass, TXSkills
- Payment processing
- Communication skills
- Heartsaver first aid CPR AED
- Appointment scheduling
- Multitasking
- Patient care
- Insurance verification
- Patient scheduling
- Record management
Languages
Spanish
Professional
Timeline
Buisness Assistant
Wilderness Oak Family Dentistry
01.2024 - Current
Dental Insurance Verification Rep.
United Healthcare
01.2023 - 01.2024
Buisness Assistant
Wilderness Oak Family Dentistry
01.2022 - 12.2023
Dental Assistant
Dual Arc Dental
01.2021 - 01.2022
Reception Clerk
Jcpenny
01.2020 - 02.2021
University Of Texas at San Antonio - Communication Disorders
University Of Texas At San Antonio
High School -
Eagle Pass High School
South West Texas Junior College - Special Education
South West Texas Junior College
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