Summary
Overview
Work History
Education
Skills
Timeline
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Lauryn Ponthieux

Lauryn Ponthieux

Opelousas,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Buisness Owners Assistant Manager

Logan’s Tree Service LLC
01.2020 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed strategy to increase sales and drive profits.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Answered high volume of phone calls and email inquiries.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled incoming and outgoing mail, email and faxes.
  • Followed safety regulations and company procedures to safeguard personnel and equipment.
  • Loaded and unloaded trees and materials for use in projects.
  • Advised company and public on tree care and identification.
  • Removed dead and excess branches from trees.
  • Loaded and unloaded trees and materials for use in projects.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Operated multiple machines simultaneously to meet production requirements.
  • Maintained equipment performance by lubricating and cleaning components.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Replenished materials and supplies as needed to maintain production.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Placed orders for materials and equipment with vendors.

Buisness Owner's Assistant Manager

Get A Car LLC
01.2014 - Current
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Created customer loyalty programs to increase repeat business
  • Developed and maintained relationships with key clients to increase sales and customer retention.
  • Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Facilitated business by implementing practical networking techniques.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Implemented systems and procedures to increase sales.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Created customer loyalty programs to increase repeat business.

Education

GED -

Port Barre High School
Port Barre, LA

Skills

  • Staff Development
  • Financial Management
  • Time Management
  • Avid Pro Tools
  • Customer Relations
  • Customer Relationship Management
  • Closing and Contract Negotiations
  • Project Management
  • Business Planning
  • Business Development Understanding
  • Statistical Data Gathering
  • Managing Multiple Priorities
  • Promotional Planning
  • Retail Operations Management
  • Product and Service Knowledge
  • Reviewing Performance
  • Money Handling
  • Sales Reporting
  • Rent Collection
  • Sales and Marketing
  • Marketing Tactics
  • Customer Service and Satisfaction
  • Training
  • Cash Deposits and Receipts
  • Vendor Negotiations
  • Payroll Preparation
  • Effective Selling Techniques
  • Monetary Transactions

Timeline

Buisness Owners Assistant Manager

Logan’s Tree Service LLC
01.2020 - Current

Buisness Owner's Assistant Manager

Get A Car LLC
01.2014 - Current

GED -

Port Barre High School

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Lauryn Ponthieux