Lauryn Lace Ponthieux
Port Barre,LA
Summary
Dynamic leader with a proven track record at Logan’s Tree Service LLC and Get A Car LLC, enhancing team efficiency and customer satisfaction. Expert in agile project management and relationship building, I increased sales through strategic initiatives and fostered a culture of accountability. Achieved notable success in both team motivation and client retention, demonstrating professionalism and self-motivation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member Manager
Logan’s Tree Sevice LLC
01.2016 - Current
- Improved team efficiency by implementing streamlined scheduling and task assignment processes.
- Boosted overall crew morale with team-building initiatives, open communication channels, and recognition of hard work.
- Established a culture of accountability within the team by setting clear expectations followed up with consistent feedback on individual performances.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Increased sales through targeted upselling techniques and staff incentives for achieving goals.
- Resolved customer concerns promptly and professionally, leading to repeat business and positive reviews.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Maintained a safe and clean work environment by enforcing strict adherence to company policies and health regulations.
Manager of Business Development and Sales
Get A Car LLC
01.2014 - Current
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Conducted market research to discover new leads, opportunities and messaging.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
- Streamlined sales processes to improve efficiency, resulting in shorter sales cycles and increased win rates.
- Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.
- Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Collaborated with cross-functional teams to develop innovative products and services that catered to customers'' evolving needs.
- Identified potential partnerships with complementary businesses that resulted in successful co-marketing initiatives driving additional leads.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
GED - Sales
Port Barre High
Port Barre, LA08.2015
Skills
- Health and safety
- Recruitment and hiring
- Scheduling coordination
- Agile project management
- Sales and marketing
- Professionalism
- Self motivation
- Task prioritization
- Calm and pleasant demeanor
- Relationship building
- Customer satisfaction
- Multitasking
Certification
Dealer’s License
Timeline
Crew Member Manager
Logan’s Tree Sevice LLC
01.2016 - Current
Manager of Business Development and Sales
Get A Car LLC
01.2014 - Current
GED - Sales
Port Barre High
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