Victoria Morales

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Improved safety procedures to create safe working conditions for workers.

• Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
• Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
• Successfully managed seasonal transitions within the department, offering a diverse range of products yearround.
• Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
• Developed strong vendor relationships for consistent product availability and competitive pricing.
• Reduced waste and shrinkage by implementing proper inventory management techniques.
• Enhanced customer satisfaction by providing exceptional product quality and freshness.
• Established performance metrics for staff members, regularly reviewing progress toward individual goals as well as overall department objectives.
• Coached and mentored new team members.
• Assisted customers with produce questions.
• Priced produce to achieve margin and sales goals.
• Maintained produce area and kept produce storage area clean and sanitary.
• Planned attractive produce displays, using color and texture to enhance.
• Maintained produce display, and prep and storage areas in clean and orderly condition.
• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
• Negotiated with suppliers for favorable prices, terms, quality, and delivery.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Improved dining experience by providing prompt, attentive service to guests.
• Streamlined order-taking process to minimize wait times for diners.
• Managed inventory of dining supplies to prevent shortages during service.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected dishes and utensils for cleanliness.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

• Optimized resource allocation by identifying trends in demand and adjusting staffing levels accordingly during peak hours or seasons.
• Increased employee engagement through regular feedback sessions, performance evaluations, and opportunities for growth within the company.

Frequency Control Products

Certified Pick and Place Machine Operator, to include stenciled solder application, Juki Pick & Place Machine, reflow oven, parts washer & Laser Welder. Also tested components for Frequency/Temperature operation, calibration & thermal shock

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Supervisor- Pc boards and Communication devices Managed Surface Mount Technology (SMT) Department, including quality control, operation of a Samsung CP40CV SMT Pick & Place and Speed Line AP21 solder application machine. Also experience in microscopic soldering

• Performed assembly of products according to specifications and instructions.
• Assembled and aligned parts and fixtures using hand and power tools.
• Kept work areas organized, tidy, and clean for maximum productivity.
• Reassembled and adjusted components to meet required specifications.

Military Munitions Assembly

Assembled fused and other explosive devices vitions Asseruse. Experience with leak testing.

• Assembled components per technical specifications and production guidelines.
• Utilized advanced soldering techniques for precise connections between electronic components, minimizing the need for rework or repairs.
• Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
• Improved product assembly efficiency by streamlining electronic component placement and soldering processes.

Responsible for all aspects of electronics assembly, including microscopic soldering for the Audiology industry. Quality control and final testing experience.

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Provided on-the-job training to newly hired workers and team members.

Processed International packages throughout the facility, including data entry, package scanning and logistics

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Managed a team of over a dozen employees in the Mechanical Assembly Department. Electronics soldering assembly from schematics. Also assembled PC boards harnesses, and various terminals.

Responsible for Inventory Control, Shipping, Receiving and Quality Control.