Victoria Moran
Malden,MA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Amy Lage
06.2022 - Current
- Delivered personalized styling services to enhance customer experience and drive sales.
- Maintained a clean, organized, and visually appealing store environment.
- Cultivated an upbeat, motivating atmosphere that boosted employee performance and customer satisfaction.
- Managed boutique social media accounts, creating engaging content to increase brand awareness and customer engagement.
- Oversaw daily operations, ensuring tasks and responsibilities were completed efficiently.
- Supervised and coached team members to achieve sales goals and uphold high service standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Teachers Aid
Jaime Young
09.2024 - 06.2025
- Supported lead teacher with daily classroom operations, serving as a dependable second-in-command.
- Maintained a clean, organized, and safe learning environment.
- Assisted with student management and adapted quickly in fast-paced classroom settings.
- Provided individual and small-group support to reinforce lessons and encourage participation.
- Prepared instructional materials, set up activities, and assisted with smooth classroom transitions.
- Promoted a positive and respectful learning atmosphere through teamwork and proactive support.
Key Holder
Maggie Svirk
08.2023 - 11.2024
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Mentored junior staff members, helping them develop their skills to advance within the company
- Opened and closed the store, ensuring smooth and secure daily operations.
- Managed back stock, processed re-orders, and maintained accurate inventory levels.
- Entered new merchandise into the POS system for timely restocks and floor updates.
- Handled cash, card transactions, and store deposits with accuracy and accountability.
- Maintained a clean, organized, and welcoming store environment.
Education
High School Diploma -
Malden Catholic Highschool
Malden, MA05-2024
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Time management
- Team leadership
- Operations management
- Sales reporting
- Decision-making
- Financial management
- Money handling
- Employee scheduling
- Goal setting
- Sales growth
Timeline
Teachers Aid
Jaime Young
09.2024 - 06.2025
Key Holder
Maggie Svirk
08.2023 - 11.2024
Assistant Manager
Amy Lage
06.2022 - Current
High School Diploma -
Malden Catholic Highschool