Victoria Moreno
Perris,CA
Summary
Experienced administrative leader with a strong ability to prioritize and delegate tasks to drive goal achievement. Proficient in coordinating schedules, allocating resources, and managing office supply inventory. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Customer Service Representative- Sales
Human Touch
06.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased sales by developing and implementing effective sales strategies.
- Responded to customer requests for products, services, and company information.
- Managed invoicing and payment processing.
Account Manager
HRD Aero Systems Inc.
12.2016 - 06.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new admin members.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Processed customer invoices, credit memos and payments within established timelines.
- Contributed to a positive work environment through proactive problem-solving and open communication with colleagues and supervisors.
- Displayed strong attention to detail in quoting, invoicing, and customer contracts to ensure accuracy.
- Employee of the year award 2019 & 2023
Administrative Manager
Ceja's Quality Motors
09.2009 - 12.2016
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Enhanced team productivity with effective scheduling and task assignments.
Education
Certificate - Customer Relationship Management
College of The Canyons
Valencia, CA04-2022
Certificate - Mortgage Banking
California Career College
Manteca05-2007
Certificate - Automated Accounting
Valley Commercial College
Modesto08-1993
High School Diploma -
Modesto High Scool
Modesto, CA05-1991
Skills
- Excellent Written And Oral Communication
- Problem-Solving
- Microsoft Office
- Data Entry
- 10-Key
- Invoice Preparation
- Administrative Support
- Scheduling
- Networking
- File Management
- Customer Service
- Fluent in Spanish & English
Timeline
Customer Service Representative- Sales
Human Touch
06.2023 - Current
Account Manager
HRD Aero Systems Inc.
12.2016 - 06.2023
Administrative Manager
Ceja's Quality Motors
09.2009 - 12.2016
Certificate - Customer Relationship Management
College of The Canyons
Certificate - Mortgage Banking
California Career College
Certificate - Automated Accounting
Valley Commercial College
High School Diploma -
Modesto High Scool
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