Victoria Morillo
Lawrenceville,GA
Summary
Dynamic Government Consultant at Ci Azumano with proven problem-solving abilities and a strong focus on client engagement. Enhanced customer satisfaction through effective communication and meticulous attention to detail, consistently exceeding performance metrics. Skilled in managing complex travel arrangements while maintaining integrity and fostering collaborative relationships with clients and vendors.
Overview
26
26
years of professional experience
Work History
Government Consultant for Military (Remote)
Ci Azumano
01.2024 - Current
- Facilitated communication between travelers and vendors during emergencies or unexpected situations to minimize inconveniences.
- Provided timely and accurate information to clients regarding itinerary changes or cancellations, minimizing disruptions to their plans.
- Maintained up-to-date knowledge of government travel regulations and policies for accurate information dissemination to clients.
- Enhanced client satisfaction by efficiently managing government travel bookings and accommodations.
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction throughout the process.
- Booked domestic and international car, hotel and rail services.
- Consistently met or exceeded performance metrics related to booking accuracy, response time, and overall customer satisfaction ratings.
- Conducted thorough research on potential destinations, presenting well-informed recommendations to clients for their consideration.
- Made alternate booking arrangements if changes arose before or during trip.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Nanny
Janet Wagner
02.2008 - 11.2019
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Administered basic first-aid and medication in emergency situations.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from activities using personal or family vehicle.
- Monitored children's play activities to verify safety.
- Helped children complete homework assignments and school projects.
- Provided developmentally appropriate activities for children.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Regularly traveled with family to help with vacation activities and childcare.
- Identified warning signs of emotional and developmental problems in children.
- Coordinated playdates and outings to meet children's physical and social needs.
Dental Technician
Oral Design NY
09.1999 - 01.2008
- Demonstrated proficiency in using CAD/CAM software to design customized dental restorations efficiently and accurately.
- Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.
- Contributed to a safe working environment by adhering to infection control protocols and maintaining a clean workspace.
- Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
- Participated in team meetings to discuss case challenges, share knowledge, and collaborate on best practices for improved laboratory efficiency.
- Continuously updated knowledge on new materials and techniques through professional development courses, ensuring provision of cutting-edge services to clients.
- Maintained high-quality standards for all completed work, resulting in increased client retention.
- Tested completed appliances for functionality before shipping them to patients or dental offices.
- Enhanced patient satisfaction by providing efficient and precise dental prosthetics fabrication.
- Consistently met or exceeded turnaround time expectations, supporting dental practice schedules and patient satisfaction levels.
- Developed strong relationships with dental practices, fostering a collaborative atmosphere and timely communication regarding case status updates.
- Optimized material utilization, improving cost-efficiency in the dental lab.
- Regularly communicated with clients to clarify prescription instructions when necessary, minimizing errors and avoiding delays in completion of cases.
- Increased laboratory productivity by streamlining workflow processes for denture and crown production.
- Completed detailed models of patients' mouths to create accurate devices.
- Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
- Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
Education
Bachelor of Science - Social Work
Ashford University
San Diego, CA03-2019
Skills
- Government relations
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Team leadership & development
- Work Planning and Prioritization
- Customer relationship management
- Training and development
- Project leadership
- Client engagement
- Processes and procedures
- MS office
Languages
Spanish
Native or Bilingual
Timeline
Government Consultant for Military (Remote)
Ci Azumano
01.2024 - Current
Nanny
Janet Wagner
02.2008 - 11.2019
Dental Technician
Oral Design NY
09.1999 - 01.2008
Bachelor of Science - Social Work
Ashford University
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