Michael Massey
Tallahassee
Summary
Accomplished Government Operations Consultant with a focus on enhancing operational efficiency, staff training, and policy analysis. Proven success in streamlining processes and mentoring teams to drive compliance and accuracy in revenue collection.
Overview
21
21
years of professional experience
Work History
Government Operations Consultant II
Florida Department of Revenue
Tallahassee, FL
09.2022 - Current
- Analyzed government operations processes to identify areas for efficiency improvements.
- Developed and implemented operational strategies for tax compliance initiatives.
- Collaborated with cross-functional teams to streamline revenue collection procedures.
- Conducted training sessions for staff on new software systems and operational protocols.
- Monitored data accuracy in revenue reports to ensure compliance with state regulations.
- Evaluated employee performance objectively with established criteria, promoting professional growth within the organization.
- Researched best practices in government operations to recommend process enhancements.
- Mentored junior colleagues fostering a culture of continuous learning and skill development within the team.
Tax Specialist II
Florida Department of Revenue
Tallahassee, FL
10.2017 - 09.2022
- Analyzed tax returns to ensure compliance with state regulations and identify discrepancies.
- Assisted taxpayers in understanding tax obligations and resolving inquiries regarding assessments.
- Reviewed financial statements for accuracy, ensuring timely processing of tax documents.
- Developed training materials for new staff on tax laws and departmental procedures.
- Led initiatives to streamline tax filing processes, enhancing efficiency within the department.
- Maintained thorough and current understanding of applicable tax laws.
- Reviewed workpapers prepared by other staff members ensuring accuracy before finalizing documents for submission.
Tax Specialist I
Florida Department of Revenue
Tallahassee, FL
01.2014 - 06.2017
- Analyzed tax returns to ensure compliance with Florida tax laws and regulations.
- Implemented process improvements to enhance efficiency in tax processing workflows.
- Reviewed and resolved complex taxpayer inquiries regarding tax liabilities and filing requirements.
- Developed training materials and mentored junior staff on tax-related procedures and systems.
- Advised management on strategic decisions related to tax policy changes and their potential impacts.
- Led initiatives to improve accuracy in tax assessments, resulting in reduced errors in filings.
- Conducted thorough audits of financial records to identify discrepancies and recommend corrective actions.
Revenue Specialist II
Florida Department of Revenue
Tallahassee, FL
06.2006 - 01.2014
- Analyzed revenue data to identify trends and discrepancies for accurate reporting.
- Developed and implemented process improvements to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline revenue collection procedures.
- Mentored junior staff on compliance regulations and best practices in revenue management.
- Prepared comprehensive reports on revenue performance for senior management review.
- Supported management decision-making by providing insightful analyses on revenue trends and potential growth opportunities.
- Furnished taxpayer assistance and information to general public.
Senior Clerk
Florida Department of Revenue
Tallahassee, FL
10.2004 - 06.2006
- Oversaw daily operations and workflow efficiency within revenue processing team.
- Implemented process improvements that enhanced accuracy in tax collection procedures.
- Managed complex inquiries from taxpayers, ensuring resolution in a timely manner.
- Set up meetings and organized supporting materials.
Education
No Degree - Computer Science
Florida Agricultural And Mechanical University
Tallahassee, FLHigh School Diploma -
Rickards High School
Tallahassee05-2000
Skills
- Public administration
- Interagency coordination
- Research and reporting
- Organizational development
- Policy analysis
- Government relations
- Legislative affairs
- Customer relationships
- Operational efficiency
- Staff training and development
- Business process improvement
- Operations management
- Workflow design
- Project management
- Demand forecasting
- Facility management
- Compliance
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Reliability
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Government Operations Consultant II
Florida Department of Revenue
09.2022 - Current
Tax Specialist II
Florida Department of Revenue
10.2017 - 09.2022
Tax Specialist I
Florida Department of Revenue
01.2014 - 06.2017
Revenue Specialist II
Florida Department of Revenue
06.2006 - 01.2014
Senior Clerk
Florida Department of Revenue
10.2004 - 06.2006
No Degree - Computer Science
Florida Agricultural And Mechanical University
High School Diploma -
Rickards High School