Liliana Mazariegos
Summary
Hardworking and compassionate professional with a solid background in client relations, de-escalation, and client centered services. Brings genuine commitment, emotional intelligence, and the drive to be the kind of team member and advocate that every client deserves in their corner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Hospitality Contractor
Self-employed
Various Locations
05.2015 - 03.2025
- Designed and executed creative cocktail menus and bar setups from the ground up, demonstrating strong initiative, attention to detail, and the ability to independently manage a project from planning through delivery.
- Managed all aspects of independent contract work including scheduling, client negotiations, and professional correspondence, demonstrating self-discipline, reliability, and strong personal accountability.
- Delivered personalized customer service and meaningful guest engagement in fast-paced, high-volume environments.
Realtor
Iron Valley Real Estate
Harrisburg, PA
05.2023 - 05.2024
- Conducted thorough needs assessments with clients to identify personal goals, financial boundaries, and lifestyle priorities, ensuring recommendations were client-centered and aligned with long-term wellbeing.
- Developed and managed detailed property listings, demonstrating strong organizational skills and an ability to communicate complex information in a clear, accessible manner.
- Acted as a liaison and advocate between buyers, sellers, lenders, inspectors, and legal professionals, facilitating open communication and de-escalating conflict to ensure all parties reached equitable outcomes.
Bartender/Waitress
Harrisburg Country Club
Harrisburg, PA
01.2023 - 12.2023
- Maintained a calm, composed, and professional demeanor in fast-paced and unpredictable environments, demonstrating emotional regulation and the ability to perform with consistency under pressure.
- Adhered to strict operational standards, safety protocols, and service procedures with consistency and integrity.
- Identified and de-escalated issues and guest concerns with patience and tact, resolving issues in the moment while preserving the dignity and comfort of all parties involved.
Education
Psychology, Speech And English
Fullerton College
Fullerton, CASkills
- Active Listening
- Protocol Adherence
- Rapport Building
- Conflict Resolution
- Behavioral Observation
- Written Communication
- Record Keeping
Certification
- Certified Medi-Cal Peer Support Specialist Training, Tarzana Treatment Centers College - 5/5/2026
- Certified Registered Alcohol & Drug Technician, CCAPP - 5/2026
- Certified Cognitive Behavioral Intervention, Center for Living and Learning - 4/2026
Timeline
Realtor
Iron Valley Real Estate
05.2023 - 05.2024
Bartender/Waitress
Harrisburg Country Club
01.2023 - 12.2023
Independent Hospitality Contractor
Self-employed
05.2015 - 03.2025
Psychology, Speech And English
Fullerton College