Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Languages
Generic

Victoria Muchue

San Jose,CA

Summary

Highly skilled IT Support Consultant with a background in providing comprehensive technical assistance and solutions. Strengths include problem-solving, data analysis and management, software installation, and system troubleshooting to ensure optimal system performance. I have successfully led projects that reduced downtime by 40% and increased operational efficiency by 30%. This has demonstrated commitment to improving user experience and increasing productivity through proactive maintenance and timely resolution of issues. My strategic analytical abilities, hands-on approach, and openness to work with others have consistently delivered transformative results for clients across various sectors. I possess strong communication skills for effective collaboration with cross-functional teams and end-users.

Overview

1
1
year of professional experience

Work History

Cloud Engineer

Lapalli Compute
05.2024 - 07.2024
  • Migrated the organization's computer systems to cloud
  • Configured cloud infrastructure components like networking and security services
  • (Knowledge of data encryption and decryption during transit and at rest in cloud)
  • Created the applications and databases that perform on the cloud
  • Monitored cloud management and data storage services.(such as S3 buckets)
  • Created EC2 instances and recognizing the appropriate use of different EC2 instant types
  • Assisted with troubleshooting and resolving issues related to cloud systems.
  • Selected appropriate AWS service based on compute, data or security requirements.

IT Support Technician

Meru Teaching and Referral Hospital
10.2023 - 04.2024
  • Help Desk Support: Provided IT support for over 70 users, handling technical issues both onsite and remotely, contributing to improved staff productivity.
  • Hardware Installation: Prepared sites for over 100 new workstations and printers, optimizing layout based on user preferences and Ethernet port access. Installed and configured RAM and hard drives for various systems to improve performance.
  • Crimping Ethernet Cables: Installed over 100 Ethernet cables using RJ45 and CAT 6, ensuring reliable network connectivity for new workstations.
  • Data Backup & Formatting: Conducted data backups, formatted computers, and installed new operating systems, improving performance and system reliability for staff.
  • Security Solutions: Installed and updated security protections, including Kaspersky Endpoint Security, enhancing the hospital's overall cybersecurity.
  • Staff Training: Trained 35+ staff members on IT best practices, including converting files between formats (PDF to Word, MP4 to MP3), and improving workflow efficiency.
  • User Account Setup: Set up user accounts and passwords for approximately 35 staff members, ensuring secure and reliable access to desktop systems.
  • Inventory Management: Maintained an inventory of over 100 pieces of IT equipment and supplies, streamlining asset tracking and procurement processes.

Network Engineer

Wingu Ise
02.2023 - 08.2023
  • Help Desk Support: Provided real-time support to over 80 users, resolving issues such as user login conflicts and IP address conflicts. Achieved a 90% first-call resolution rate, minimizing downtime.
  • Network Configuration & Troubleshooting: Configured and troubleshooted network hardware and software, including resolving issues with switch cabinets and restarting switches to restore network access. Reduced overall network downtime by 30%.
  • Installation & Upgrades: Spearheaded the successful upgrade of 150+ workstations to Windows 10, resulting in improved system stability and user satisfaction.
  • Complex Network Changes: Implemented complex network changes, managing both simple and advanced configurations. Ensured data protection and mitigated security risks across client environments, leading to a 20% improvement in overall network security.
  • Backup Management: Managed the backup policies, ensuring consistent data backups, which reduced the risk of data loss by 15%.
  • Security Monitoring: Monitored and updated security systems, including antivirus software and intrusion detection systems, reducing malware incidents by 25%.
  • Technical Documentation: Created and maintained detailed technical documentation and network diagrams for system configurations and troubleshooting procedures.

Education

Master of Science - Computer Science

Jessup University
10.2024

AWS Restart Program - Cloud Computing

EMobilis Technology Training Institute
04.2024

Bachelor of Business Information Technology - Hardware, Software, Networking and User Support

Jomo Kenyatta University Of Agriculture and Technology
12.2023

Skills

  • Programming languages
  • User Support
  • Networking Knowledge
  • Hardware and software support services
  • Cloud Computing Associate level
  • Mastery in office packages
  • Strong analytical skills and abilities
  • Excellent organization skills and time management
  • Good communication skills, both verbal and written
  • Excellent team player eager to help in troubleshoot issues
  • Leadership abilities
  • Discipline
  • Powerful correspondence for legitimate management
  • Technology Support
  • Troubleshooting
  • Performance Optimization
  • Cost Optimization

Affiliations

  • Volunteering for Tech Events: Participate in or organize local tech events, such as hackathons, coding workshops, or IT support sessions for non-profits. This demonstrates your community engagement and passion for technology beyond the workplace.

Timeline

Cloud Engineer

Lapalli Compute
05.2024 - 07.2024

IT Support Technician

Meru Teaching and Referral Hospital
10.2023 - 04.2024

Network Engineer

Wingu Ise
02.2023 - 08.2023

Master of Science - Computer Science

Jessup University

AWS Restart Program - Cloud Computing

EMobilis Technology Training Institute

Bachelor of Business Information Technology - Hardware, Software, Networking and User Support

Jomo Kenyatta University Of Agriculture and Technology

Languages

  • Swahili, Native
  • English, Fluent

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Victoria Muchue