Victoria Hojeij
Hand And Stone
DEARBORN
18
years of professional experience
Dynamic professional with extensive experience in membership sales and spa management. Skilled in developing marketing strategies, optimizing inventory, and fostering teamwork to drive client retention and satisfaction. Committed to implementing innovative solutions for continuous growth.
Work History
Spa Manager/Membership SalesTrainer
3 Years 7 Months- Trained and mentored staff on spa treatments and customer engagement techniques.
- Developed marketing strategies to increase client retention and attract new customers.
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Developed comprehensive training programs to enhance sales team performance and membership knowledge.
Center Manager/Marketing Director
2 Years 5 Months- Managed daily operations, ensuring high-quality customer service and efficient workflow.
- Established strong relationships with clients, enhancing loyalty through personalized service initiatives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
Regional Director
13 Years 2 Months- Implemented strategic initiatives to elevate brand presence in competitive markets.
- Cultivated partnerships with key stakeholders to drive collaborative growth opportunities.
- Directed regional operations, enhancing service delivery across multiple locations.
- Analyzed market trends to inform business strategies and optimize performance metrics.
- Mentored regional managers, fostering leadership skills and operational excellence.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
Education
Bachelor of Arts - Business Management
Skills
Spa operations
Sales expertise
Inventory management
Performance evaluations
Performance goals
Client engagement
Staff management
Employee coaching
Staff leadership
Teamwork and collaboration
Time management
Customer-focused
Accomplishments
Led teams in membership sales with sustained conversion rate of 40% or higher.
Consistently ranked #1 in membership sales through effective customer engagement and providing leadership, coaching, and support team members
Timeline
Spa Manager/Membership SalesTrainer
Hand And Stone
01.2023 - CurrentRead More
Center Manager/Marketing Director
European Wax Center
10.2022 - 03.2025Read More
Regional Director
Carlton Hair International
12.2008 - 02.2022Read More
University of Southern California
Bachelor of Arts from Business Management
Read More