Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Naborne

Summary

Experienced with overseeing spa operations and providing outstanding guest experiences. Utilizes strong leadership skills to motivate and develop staff, ensuring high standards of service. Track record of implementing effective marketing strategies, enhancing client satisfaction and revenue growth.

Overview

16
16
years of professional experience

Work History

Spa Manager

Hand And Stone
03.2025 - Current
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Led spa tours for new members to familiarize guests with services provided.
  • Implemented marketing strategies, resulting in increased brand awareness and revenue growth.

Center Manager/Marketing Director

European Wax Center
09.2024 - 03.2025
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.

Salon Director/Marketing Director

Kempt Mens Hair
10.2022 - 02.2024
  • Greeted guest upon arrival at salon and offered cold or hot beverage.
  • Boosted revenue by developing innovative marketing strategies and promotional events for the salon.
  • Increased client loyalty by implementing a successful referral program and personalized incentives.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth.
  • Recruited top talent in the industry to join our team of skilled professionals through networking events and social media platforms.

Regional Director

Carlton Hair International
12.2008 - 09.2022
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.

Education

Bachelor of Arts - Business Management

University of Southern California
Los Angeles, CA
08-2008

Skills

  • Staff management
  • Spa operations
  • Employee coaching
  • Performance evaluations
  • Networking
  • Strategic planning
  • Revenue growth
  • Recruitment and hiring
  • Employee scheduling
  • Inventory controls
  • Professional demeanor
  • Upselling strategies

Timeline

Spa Manager

Hand And Stone
03.2025 - Current

Center Manager/Marketing Director

European Wax Center
09.2024 - 03.2025

Salon Director/Marketing Director

Kempt Mens Hair
10.2022 - 02.2024

Regional Director

Carlton Hair International
12.2008 - 09.2022

Bachelor of Arts - Business Management

University of Southern California

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