Victoria Najera
Lutherville,MD
Summary
Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 45 pounds. Highly experienced in performing quality inspections and machinery operations. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Talented Associate skilled at mentoring and leading new team members on company procedures. Enables clients to receive optimal level of care while promoting available products and services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Associate
Panera Bread
12.2020 - Current
- Worked varied hours, days, nights and weekends as business needs dictate. (30-40+ hours per week).
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Mentored and coached other team members to meet daily sales goals.
- Educated new hires on company policies and procedures by designing and developing training program.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Associate
TCBY Frozen Yogurt
06.2020 - 11.2020
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Education
Bachelor of Science - Nursing
Coastal Carolina University
Conway, SC 2022 - Current
High School Diploma -
Dulaney High School
Cockeysville, MD 2018 - 2022
Skills
- Attention to Detail
- Practice Management
- Customer Service
- Work Planning and Prioritization
- Client Engagement
- Monetary Transactions
- Guest Satisfaction
- Suggestive Selling
- Constructive Feedback
- Stockroom Management
- Cash Register Systems
- Working with Teammates
Timeline
Bachelor of Science - Nursing
Coastal Carolina University
2022 - Current
Associate
Panera Bread
12.2020 - Current
Associate
TCBY Frozen Yogurt
06.2020 - 11.2020
High School Diploma -
Dulaney High School
2018 - 2022