Victoria Ndukwe
Arlington,TX
Summary
Compassionate professional with extensive experience in elderly care at Splendor Hills Assisted Living, excelling in client documentation and emotional companionship. Proven ability to enhance client safety and well-being while maintaining trustworthiness and integrity. Skilled in coordinating outings and implementing quality program protocols to ensure exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Splendor hills assisted Living
Grand Prairie, TX
05.2021 - Current
- Administered medications according to physician instructions.
- Provided companionship and emotional support to elderly clients.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Monitored vital signs and reported changes to medical team.
- Communicated effectively with family members on progress of client's health condition.
Fashion Designer
StylebyVeekieMichaels
Lagos, Nigeria
01.2017 - 05.2021
- Researched specification information and in-line style to develop quality patterns.
- Developed mockups or product samples using digital or manual design equipment.
- Assisted with the selection of models for runway shows and fashion events.
- Prepared detailed cost estimates based on labor costs, material costs, shipping expenses.
- Updated style guides according to changing market demands.
- Directed and coordinated team involved in drawing and constructing examples of finished products.
- Constructed and styled garments by hand and by machines.
- Organized fabric swatches, patterns, trim samples and color palettes in preparation for presentations.
Customer Care Representative
Anncranberry Fashion House
Lagos, Nigeria
03.2019 - 04.2021
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Surpassed sales goals through implementation of successful marketing strategies.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided top quality control and eliminated downtime to maximize revenue.
- Processed orders accurately and efficiently according to established procedures.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Bank Teller
Meridian Microfinance Bank
Lagos, Nigeria
01.2017 - 03.2019
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Provided assistance to other tellers during peak business hours as needed.
- Entered transactions into computer and issued customer receipts.
- Maintained confidentiality of bank records, transactions and customer information.
- Responded and assisted customers with account inquiries and updates.
Education
Diploma - Fashion Design
Rufus Chrissy Fashion School
Lagos State, Nigeria04-2021
Bachelor of Science - Agricultural Business And Management
Michael Okpara University
Umuahia, Abia State Nigeria12-2016
High School Diploma -
Favorite Comprehensive High School
Lagos State, Nigeria06-2011
Skills
- First aid and safety
- Client documentation
- Medical care support
- Outing coordination
- Quality program protocols
- Emotional companionship
- Deposit and withdrawal management
- Currency packaging
- Cash counting
- Regulatory compliance
- Trustworthiness and integrity
- Cash handling expertise
- Scheduling
- Account updating
- Dispute resolution
- Coordination
- Data collection
- Team collaboration
- Customer service
Timeline
Elderly Caregiver
Splendor hills assisted Living
05.2021 - Current
Customer Care Representative
Anncranberry Fashion House
03.2019 - 04.2021
Fashion Designer
StylebyVeekieMichaels
01.2017 - 05.2021
Bank Teller
Meridian Microfinance Bank
01.2017 - 03.2019
Diploma - Fashion Design
Rufus Chrissy Fashion School
Bachelor of Science - Agricultural Business And Management
Michael Okpara University
High School Diploma -
Favorite Comprehensive High School
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