Victoria Nelson
CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Well versed in Zendesk, Salesforce, and Slack along with many other programs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Campaign Operations Team Manager
Ibotta
03.2020 - Current
- Improved operational efficiency by implementing streamlined processes and optimizing team workflows.
- Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
- Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
- Managed key projects from inception to completion, delivering results on time and within budget constraints.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Registration Specialist
HRRMC
11.2019 - 03.2020
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Streamlined the registration process for patients, resulting in reduced wait times and increased satisfaction.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
Patient Access Specialist
KSB Hospital
03.2018 - 09.2018
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Education
BACHELOR OF ARTS -
Western Colorado University
Colorado05.2011
Skills
- Training and mentoring
- Industry expertise
- Operational efficiency
- Strategic planning
- Data Analysis
- Keen Attention to Detail
- Written/Verbal Communication
- Organizational skills
- Cross-functional collaboration
- Problem-Solving
- Time Management
- Empathy
Certification
- Completion Certificate for Introduction to HTML
- Completion Certificate for Initiating and Planning Projects
- Salesforce Administrator Certificate
References
- Kayla Veltri, HRRMC, Central Scheduling Supervisor, 7192212890, kayla.veltri@hrrmc.net
- Nicki Hill, Self-Employed, Owner/Operator, 9703913053, collegiatepeakscleaning@gmail.com
- Cyna Close, Gone To The Dogs, Dog Groomer, 7192215174
Timeline
Campaign Operations Team Manager
Ibotta
03.2020 - Current
Registration Specialist
HRRMC
11.2019 - 03.2020
Patient Access Specialist
KSB Hospital
03.2018 - 09.2018
BACHELOR OF ARTS -
Western Colorado University
- Completion Certificate for Introduction to HTML
- Completion Certificate for Initiating and Planning Projects
- Salesforce Administrator Certificate
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